Patient Travel Concierge Coordinator (Entry-Level)

Medpace; Cincinnati (OH); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Competitive compensation

Health, retirement, PTO benefits

On-site Cincinnati HQ with dining

WFH after training

Job summary

Medpace in Cincinnati, OH is seeking a Patient Concierge Coordinator to support patients in clinical trials by coordinating travel logistics and reimbursements. You will serve as main contact between patients, clinics, and internal teams, ensuring smooth travel arrangements and accurate documentation.

The role involves coordinating study setup, vendor communications, and providing compassionate support, with potential evenings or weekends for urgent travel needs.

Qualifications

• Bachelor’s degree is required.
• Experience in a patient-facing role preferred.
• Knowledge of global travel logistics and cost drivers.
• Familiarity with clinical research/healthcare settings.
• Spanish speaking is a bonus but not required.
• Effective time management with ability to manage multiple projects.
• Proficient in Microsoft Office.

Responsibilities

• Serve as main contact for patients and clinic nurses to handle travel and payment requests.
• Collaborate with trial managers to set guidelines for new studies.
• Set up new studies in portal and finance, prepare materials, ensure regulatory filing and translations.
• Onboard clinic nurses for new sites.
• Coordinate with patients' families or caregivers.
• Coordinate logistics and translations with outside vendors.
• Plan for future visit needs and improve efficiencies.
• Track spending and prepare monthly financial reporting.
• Maintain effective communication; may handle other projects.
• Some evening/weekend work for travel emergencies.

Skills

Patient-facing experience

Time management

Multitasking

Team collaboration

Spanish language (bonus)

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Medpace in Cincinnati, OH is seeking a Patient Concierge Coordinator to support patients in clinical trials by coordinating travel logistics and reimbursements. You will serve as main contact between patients, clinics, and internal teams, ensuring smooth travel arrangements and accurate documentation.

The role involves coordinating study setup, vendor communications, and providing compassionate support, with potential evenings or weekends for urgent travel needs.