Global Patient Relations Specialist (Arabic)

Children's Hospital of Philadelphia; Worcester (MA); On-site; USD 42,000 - 53,000; Full time

Job summary

Children’s Hospital of Philadelphia (CHOP) is seeking a GPS Patient Relations Specialist to coordinate services for international patients and families. The role partners with Global Patient Services, Language Services, and Hospitality to ensure smooth, culturally competent care during clinic visits and admissions.

The ideal candidate will have 3+ years in customer service within healthcare or hospitality, fluency in Arabic, strong interpretation and communication skills, and experience with

Qualifications

• International life experience and experience serving an international clientele is required.
• Fluency in a secondary language (Arabic) is required.
• Experience in healthcare/hospital settings is preferred.
• Proficient with Epic EHR, Salesforce, and Excel is preferred.

Responsibilities

• Coordinate international patient services and care coordination across GPS teams.
• Serve as liaison between families, physicians, and office staff for a coordinated care course.
• Provide exceptional patient services and build relationships with internal and external stakeholders.

Skills

International life experience

Fluency in Arabic

Strong linguistic skills

Interpreting skills

Customer service

Education

High School Diploma / GED

Bachelor’s Degree

Tools

Epic EHR

Salesforce

Excel

Job description

Children’s Hospital of Philadelphia (CHOP) is seeking a GPS Patient Relations Specialist to coordinate services for international patients and families. The role partners with Global Patient Services, Language Services, and Hospitality to ensure smooth, culturally competent care during clinic visits and admissions.

The ideal candidate will have 3+ years in customer service within healthcare or hospitality, fluency in Arabic, strong interpretation and communication skills, and experience with