Patient Services Rep: Front Desk & Billing – Day Shift

Children's Hospital of Philadelphia; Philadelphia (Philadelphia County); Vor Ort; USD 29.000 - 36.000; Vollzeit

Zusammenfassung

Children's Hospital of Philadelphia (CHOP) seeks a Patient Services Representative to greet and assist families, register appointments, and coordinate with clinical teams. You will maintain patient records, verify eligibility, explain financial responsibilities, and support the iCARE values in daily interactions.

This role requires attention to detail and compassion across sites. Location: CHOP Pediatric Primary Care, Philadelphia; schedule: full-time with rotating shifts; prior healthcare

Qualifikationen

• High School Diploma or GED required.
• At least 1 year of patient services or healthcare front-desk experience preferred.
• Strong communication and confidentiality are essential.

Aufgaben

• Provide welcoming, prompt, and respectful customer service, including scheduling and registering appointments.
• Perform patient access and revenue cycle tasks with accuracy and eligibility verifications.
• Communicate financial responsibilities to patients and families clearly.
• Answer calls, document information, and escalate issues as needed.
• Maintain patient records and schedules while upholding HIPAA standards.
• Collaborate with clinical and operational teams to ensure smooth workflows.

Kenntnisse

Verbal & written comms

Interpersonal skills

Confidentiality

Ausbildung

High School Diploma/GED

Jobbeschreibung

Children's Hospital of Philadelphia (CHOP) seeks a Patient Services Representative to greet and assist families, register appointments, and coordinate with clinical teams. You will maintain patient records, verify eligibility, explain financial responsibilities, and support the iCARE values in daily interactions.

This role requires attention to detail and compassion across sites. Location: CHOP Pediatric Primary Care, Philadelphia; schedule: full-time with rotating shifts; prior healthcare