Arabic-Speaking Patient Concierge & Navigator

Houstonmethodistcareers; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Houston Methodist is seeking a Patient Services Specialist to deliver concierge-level navigation for international patients and special constituencies across the continuum of care. This role acts as the primary care journey coordinator from initial engagement through treatment, discharge, and follow-up, ensuring seamless integration of services.

You will coordinate patient pathways, collaborate with clinical and administrative teams, and advocate for patients while maintaining professional

Qualifications

• Proficiency in reading, writing, and speaking Arabic.
• Five years of hospital or clinic experience in patient services, care coordination, or patient experience.
• Sufficient proficiency in English for safety-critical communications.
• Knowledge of medical terminology and physician referral protocols.
• Ability to communicate with patients, families, physicians with a customer-service focus.

Responsibilities

• Serve as a primary liaison between patients, families, and healthcare providers to ensure clear and compassionate communication.
• Coordinate patient appointments, follow-ups, and referrals across departments and services.
• Foster a positive patient experience by addressing concerns and helping resolve service-related issues.
• Maintain accurate records and ensure timely updates in electronic health systems.
• Collaborate with clinical and administrative teams to improve patient flow and satisfaction.

Skills

Arabic language proficiency

Education

Bachelor’s degree or equivalent

Job description

Houston Methodist is seeking a Patient Services Specialist to deliver concierge-level navigation for international patients and special constituencies across the continuum of care. This role acts as the primary care journey coordinator from initial engagement through treatment, discharge, and follow-up, ensuring seamless integration of services.

You will coordinate patient pathways, collaborate with clinical and administrative teams, and advocate for patients while maintaining professional