Global Patient Concierge & Care Coordinator

Jobtailor; Miami (FL); On-site; USD 48,000 - 64,000; Full time

Job summary

University Health System is seeking an experienced Care Coordination Specialist to organize arrangements for international patients and coordinate services across departments. You will liaise with referral sources, patients, hospitals, and physicians to ensure timely, courteous care.

The role involves scheduling, insurance verification, data gathering, and preparing cost estimates. You will support patients and families, handle after-hours on-call coverage, and maintain strong professional

Qualifications

• Associate's degree required.
• Minimum 1 year of relevant work experience.
• Ability to handle confidential information with discretion.
• Ability to work independently and/or collaboratively.
• Proficiency in Microsoft Office.

Responsibilities

• Organizes and manages arrangements for international patients seeking medical care.
• Acts as liaison between referral sources, patients, hospitals, and physicians.
• Coordinates medical services in a timely, accurate, and courteous manner.
• Manages the full cycle of medical services for international patients and supports patients and families.
• Troubleshoots problems and involves department ambassadors as needed.
• Schedules appointments and verifies insurance coverage.
• Gathers data from patients, referring physicians, and payers.
• Prepares pricing and bundled packages; obtains CPT codes and related docs.
• Follows up with patients and non-contracted payers to collect funds.
• Develops and maintains professional relationships with doctors, referral sources, staff, patients, and families.
• Resolves transportation and lodging arrangements for international patients.
• Serves as on-call, after-hours contact for care coordination.
• Floats across care coordination areas to provide coverage as assigned.
• Handles emails and calls, CRMs, tasks, and inquiries.

Skills

CPT Code Management

Cost Estimation

Data Gathering

Benefit Verification

Pre-Certification Processing

Effective Communication

Education

Associate's Degree

Tools

Microsoft Office

Cheers CRM

Epic In Baskets

Teams

Job description

University Health System is seeking an experienced Care Coordination Specialist to organize arrangements for international patients and coordinate services across departments. You will liaise with referral sources, patients, hospitals, and physicians to ensure timely, courteous care.

The role involves scheduling, insurance verification, data gathering, and preparing cost estimates. You will support patients and families, handle after-hours on-call coverage, and maintain strong professional