Clinical Care Concierge & Scheduling Specialist

UC Health; Olde West Chester (OH); On-site; USD 38,000 - 54,000; Full time

Job summary

UC Health in West Chester, OH is seeking an administrative coordinator to serve as an ambassador of care for patients before and after visits and procedures. You will support clinics and providers, aid in departmental workflows, and help maintain consistency to ensure patient satisfaction across the clinic and OR.

This on-site role requires accurate chart review, scheduling coordination, pre-authorization tasks, and clear communications with patients and staff.

Qualifications

• High school diploma or GED required.
• 1-2 years of equivalent experience preferred.
• Strong medical terminology knowledge for accurate chart review.
• Excellent communication and organizational skills.

Responsibilities

• Answers telephone and directs to the correct person.
• Manages Outlook Calendar for providers within the clinic.
• Manages office mail and communications related to case authorization.
• Verifies registration information with patients and third-party payors.
• Schedules patient services, surgeries, tests, and pre-procedural steps.
• Performs pre-authorizations and coordinates with care management.
• Coordinates case scheduling with faculty and cross-department teams.

Skills

Medical terminology

Customer service

Organizational skills

Schedule management

Education

High School Diploma or GED

Job description

UC Health in West Chester, OH is seeking an administrative coordinator to serve as an ambassador of care for patients before and after visits and procedures. You will support clinics and providers, aid in departmental workflows, and help maintain consistency to ensure patient satisfaction across the clinic and OR.

This on-site role requires accurate chart review, scheduling coordination, pre-authorization tasks, and clear communications with patients and staff.