Global Patient Services Coordinator

Cincinnati Children's; United States; On-site; USD 54,000 - 67,000; Full time

Job summary

Cincinnati Children’s is seeking an International Specialist to assist international patients and families as they prepare for care, travel to Cincinnati, navigate services during a stay, and transition home. The role coordinates across clinical teams, financial clearance, guest services, interpreter services, and partners to ensure timely, organized support.

Responsibilities include coordinating records, appointments, travel needs, and HIPAA-compliant communications with third parties and

Qualifications

• Bachelor’s degree in a related field.
• 2 years of work experience in a related job discipline.

Responsibilities

• Serve as a point of contact for international patient care inquiries and family questions throughout the care journey.
• Gather, organize, and route medical records to support referrals, treatment planning, approvals, and travel coordination.
• Coordinate appointments and support timely services while being sensitive to family travel needs.
• Compose visa-support documentation after satisfactory financial arrangements are in place.
• Coordinate with Guest Services to support accommodation and transportation needs.
• Help arrange interpreter services as needed and maintain compliance with HIPAA privacy requirements when working with third parties.
• Work with clinical, financial, embassy, ministry, payor, and partner contacts to support international care coordination.
• Support family orientation, ongoing triage, documentation requests, medication or appointment questions, and transition needs when families return home.

Skills

Strong organization

Clear communication

Multitasking

Empathy

Time management

Education

Bachelor’s degree in a related field

Tools

Epic

Job description

Cincinnati Children’s is seeking an International Specialist to assist international patients and families as they prepare for care, travel to Cincinnati, navigate services during a stay, and transition home. The role coordinates across clinical teams, financial clearance, guest services, interpreter services, and partners to ensure timely, organized support.

Responsibilities include coordinating records, appointments, travel needs, and HIPAA-compliant communications with third parties and