Global Patient Advocate & Care Liaison

Remote Medical Inc.; Pensacola (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Remote Medical Inc. in the United States is seeking a field-based healthcare liaison to manage patient access and support the Global Coordination Centre.

You will deploy to facilities, coordinate with providers, translate language, and ensure timely updates while maintaining professional conduct.

This role emphasizes cross-cultural communication, patient advocacy, and reliable, discreet service in a global operation.

Qualifications

• Minimum of 2 years’ experience as a medical healthcare professional in area of operation.
• Bilingual - local language & dialect (as per area of operation), and English.
• Experience providing patient advocacy in remote/international areas, preferred.
• Excellent communication skills and professionalism.
• Demonstrated self-discipline.
• Ability to integrate into a cross-cultural social structure.

Responsibilities

• Remain available throughout agreed hours of coverage for contact by the RMI GCC.
• Deploy to predefined medical facilities in area of operation to meet and greet RMI patient within 1 hour of notification from GCC (Or any other agreed timeframes).
• Work in conjunction with the GCC to ensure that payment methods have been agreed with the receiving medical facility. Where applicable, act as a mediator between medical facility and GCC.
• Ensure swift access to care for RMI patients, responding to problems in a pragmatic and professional manner to resolve as quickly as possible.
• Provide translation from local dialect to English in both verbal and written forms and pass this on to the GCC.
• Deploy to medical facilities daily when a protracted in-patient stay occurs.
• Manage the welfare of patients through any admission to a medical facility, ensuring that the patient is comfortable, understands the treatment being provided and meet reasonable requests for support.
• Establish working relationships with treating physicians and where applicable speak directly with the treating medical team to acquire up to date information.
• Provide timely updates to the GCC on the status and proposed plans for the patient in both written and verbal forms.
• Always demonstrate a professional and calm persona, with a confident ability to liaise with client management as required.
• Utilize local knowledge to arrange other services, as required

Skills

Communication

Bilingual

Patient advocacy

Microsoft Office

Cross-cultural

Tools

Microsoft Office

Job description

Remote Medical Inc. in the United States is seeking a field-based healthcare liaison to manage patient access and support the Global Coordination Centre.

You will deploy to facilities, coordinate with providers, translate language, and ensure timely updates while maintaining professional conduct.

This role emphasizes cross-cultural communication, patient advocacy, and reliable, discreet service in a global operation.