Global Patient Advocate & Care Liaison

Remote Medical Inc.; Smithfield (RI); Sur place; USD 50 000 - 65 000; Plein temps

Résumé du poste

Remote Medical Inc. seeks a capable patient access and field liaison to support local medical care and coordinate with the Global Coordination Centre (GCC).

The role requires bilingual communication, travel to facilities, and professional liaison with clinicians, patients, and GCC to ensure timely care and smooth payments. Ideal candidates have 2+ years in healthcare, strong cross-cultural communication, and proficiency with Microsoft Office; ability to work under pressure and maintain patient

Qualifications

• Minimum of 2 years’ experience as a medical healthcare professional in area of operation.
• Bilingual - local language & dialect (as per area of operation), and English.
• Experience providing patient advocacy in remote/international areas, preferred.
• Excellent communication skills and professionalism.
• Demonstrated self-discipline.
• Ability to integrate into a cross-cultural social structure.
• Proficiency in Microsoft Office applications and general computer literacy preferred.

Responsabilités

• Remain available throughout agreed hours of coverage for contact by the RMI GCC.
• Deploy to pre-defined medical facilities in area of operation to meet and greet RMI patient within 1 hour of notification from GCC (Or any other agreed timeframes).
• Work in conjunction with the GCC to ensure that payment methods have been agreed with the receiving medical facility. Where applicable, act as a mediator between medical facility and GCC.
• Ensure swift access to care for RMI patients, responding to problems in a pragmatic and professional manner to resolve as quickly as possible.
• Provide translation from local dialect to English in both verbal and written forms and pass this on to thee GCC.
• Deploy to medical facilities daily when a protracted in-patient stay occurs.
• Manage the welfare of patients through any admission to a medical facility, ensuring that the patient is comfortable, understands the treatment being provided and meet reasonable requests for support.
• Establish working relationships with treating physicians and where applicable speak directly with the treating medical team to acquire up to date information.
• Provide timely updates to the GCC on the status and proposed plans for the patient in both written and verbal forms.
• Always demonstrate a professional and calm persona, with a confident ability to liaise with client management as required.
• Utilize local knowledge to arrange other services, as required

Connaissances

Bilingual

Communication skills

Patient advocacy

Cross-cultural

MS Office

Outils

MS Office

Description du poste

Remote Medical Inc. seeks a capable patient access and field liaison to support local medical care and coordinate with the Global Coordination Centre (GCC).

The role requires bilingual communication, travel to facilities, and professional liaison with clinicians, patients, and GCC to ensure timely care and smooth payments. Ideal candidates have 2+ years in healthcare, strong cross-cultural communication, and proficiency with Microsoft Office; ability to work under pressure and maintain patient