Global Partner Technical Success Leader

appian; McLean (VA); On-site; USD 180,000 - 300,000; Full time

Job summary

Appian in McLean, Virginia seeks a Global Partner Technical Success Director to lead a worldwide team of Partner Technical Success Architects across North America, EMEA, and India. You will define the global technical charter, establish governance, and drive strategic alignment for enterprise partner delivery in a high-visibility role.

You will collaborate with Customer Success, Product Engineering, and Enablement to build curricula, certify partner capabilities, and oversee AI tooling

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical discipline.
• 10+ years of leadership experience in technical professional services, partner engineering, or technical alliance leadership within enterprise software companies.
• 3+ years of direct experience managing and scaling high-performing global teams of enterprise architects across multiple time zones (US, EMEA, India).
• Proven track record of designing, building, and operationalizing technical partner programs across Global Systems Integrators (GSIs) and regional delivery hubs.
• Deep proficiency in Enterprise Software Architecture, platform infrastructure, cloud deployment, and large-scale digital transformation programs.
• Exceptional executive communication and negotiation skills, capable of commanding technical respect and building consensus with partner C-suite, Product Engineering, and Customer Success leadership.
• Comfortable traveling up to 30% to visit key partner delivery teams, host technical masterclasses, and support critical on-site project discovery.

Responsibilities

• Build and lead a high-performing global organization of regional Partner Technical Success Architects across North America, EMEA, and India, setting strategic objectives, operational governance, and performance metrics.
• Collaborate with the Global Experience Leader, Customer Success, and Product Engineering teams to define the global technical charter, operating framework, and engagement criteria that allow PTSA's to act as high-leverage force multipliers for partner delivery capability.
• Serve as the senior technical sponsor on Appian's largest, most complex global enterprise opportunities, ensuring architectural alignment across internal and partner teams.
• Design and co-chair a monthly and quarterly Partner Technical Governance Board alongside Appian's Customer Success leadership to evaluate deal volumes, triage capacity, regional performance metrics, and strategic alignment.
• Oversee the global team's contributions to Appian's AI tooling for partners, ensuring field intelligence, prompt libraries, and golden templates feed into the tool.
• Partner with Appian's Enablement, Product Engineering, and Customer Success teams to guide the development of advanced partner technical curricula and certification tracks, and to establish repeatable frameworks for evaluating, vetting, and approving partner-built commercial solutions and revenue-share offerings.

Skills

Leadership

Enterprise architecture

Cloud deployment

Executive communication

Partner programs

Global teams

Education

Bachelor's degree in Computer Science, Engineering, Information Systems

Tools

Salesforce

ServiceNow

Job description

Appian in McLean, Virginia seeks a Global Partner Technical Success Director to lead a worldwide team of Partner Technical Success Architects across North America, EMEA, and India. You will define the global technical charter, establish governance, and drive strategic alignment for enterprise partner delivery in a high-visibility role.

You will collaborate with Customer Success, Product Engineering, and Enablement to build curricula, certify partner capabilities, and oversee AI tooling