Enterprise Platform: Strategic Customer Success Lead

Appian Corporation; McLean (VA); On-site; USD 125,000 - 250,000; Full time

Benefits offered by this job

401(k) match

Paid parental leave

Medical, dental, vision plans

Life insurance

Disability insurance

Wellness programs

FSA/HSA contributions

Employee referral bonus program

Tuition reimbursement

Job summary

Appian Corporation in McLean, VA seeks a Customer Success Manager to act as a strategic advisor, driving customer success with Appian’s AI and automation platform. You will understand client goals, build strong stakeholder relationships, and guide adoption and expansion across enterprises.

You will partner with internal teams, lead agile implementations, and help customers achieve measurable outcomes while navigating complex enterprise environments.

Qualifications

• Bachelor’s degree in a technical field.
• 10+ years of experience in technology or technical consulting.
• Proven ability to act as a trusted advisor and drive measurable business value.
• Experience with enterprise platforms and systems and their business applications.
• Excellent consulting, communication, and presentation skills with executive audiences.
• Strong organization and project management with attention to detail.
• Experience with agile software development practices.
• Approx. 25% travel; higher in certain months.

Responsibilities

• Uncover and shape customer goals; translate to prioritized plans and drive execution with stakeholders.
• Lead customer adoption; enable clients to build, manage, and scale Appian applications.
• Establish yourself as a strategic partner and trusted advisor; align Appian capabilities to client strategies.
• Identify opportunities to expand Appian’s footprint and present data-backed value cases.
• Monitor account health; address risks and barriers to adoption and growth.
• Develop joint roadmaps and success plans delivering measurable outcomes.
• Build expertise in Appian products and implementation practices to guide customers.
• Recommend processes and AI-driven solutions for efficiency and value.
• Communicate confidently with technical teams, executives, and partners; mentor colleagues.

Skills

Trusted advisor

Executive communication

Presentation skills

Project management

Agile practices

Technology consulting

Education

Bachelor’s degree in technical field

Job description

Appian Corporation in McLean, VA seeks a Customer Success Manager to act as a strategic advisor, driving customer success with Appian’s AI and automation platform. You will understand client goals, build strong stakeholder relationships, and guide adoption and expansion across enterprises.

You will partner with internal teams, lead agile implementations, and help customers achieve measurable outcomes while navigating complex enterprise environments.