Global Partner Operations Coordinator III

Spectraforce Technologies, Inc.; Menlo Park (CA); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Spectraforce Technologies, Inc. is seeking an Operations Coordinator III in Menlo Park, CA to support premier partner programs. This contract role focuses on high-touch issue resolution, cross-functional coordination, and root-cause analysis in a fast-paced environment.

You will troubleshoot, document findings, and contribute to playbooks while delivering professional, partner-centric service. Strong English communication and detail-oriented work are essential.

Qualifikationen

• 4+ years of experience in operations, customer support, technical support, or partner management.
• Proven experience resolving complex issues with timely solutions.
• Experience in global cross-cultural collaboration.
• Strong troubleshooting and root cause analysis skills.
• Experience handling escalations and coordinating with cross-functional teams.
• Excellent written English with correct grammar and spelling.
• Ability to communicate professionally with a partner-centric tone.
• Strong analytical and problem-solving abilities.
• Attention to detail and compliance awareness.
• Ability to navigate ambiguity and work with incomplete information.
• Strong organizational skills and ability to manage multiple priorities.
• Proficiency in Excel and data tools.
• Ability to work independently in a fast-paced environment.

Aufgaben

• Provide high-touch partner support across two assigned channels.
• Manage partner issues from inquiry through final resolution.
• Respond to inquiries on product features, bugs, and operations.
• Deliver a professional, partner-centric support experience.
• Investigate and troubleshoot complex operational issues.
• Identify root causes using structured problem-solving approaches.
• Work across internal tools to resolve issues.
• Ensure timely resolution of escalated issues.
• Coordinate with cross-functional teams during high-priority incidents.
• Follow escalation pathways and communicate updates.
• Document investigation findings and contribute to playbooks.
• Develop expertise in product areas and train new staff.

Kenntnisse

Operations mgmt

Customer support

Troubleshooting

Root cause analysis

Cross-functional

English fluency

Detail oriented

Independence

Multitasking

Data analysis

Tools

Excel

Jobbeschreibung

Spectraforce Technologies, Inc. is seeking an Operations Coordinator III in Menlo Park, CA to support premier partner programs. This contract role focuses on high-touch issue resolution, cross-functional coordination, and root-cause analysis in a fast-paced environment.

You will troubleshoot, document findings, and contribute to playbooks while delivering professional, partner-centric service. Strong English communication and detail-oriented work are essential.