Global Partner Onboarding & Content Ops Lead

Horizontal Talent; Seattle (WA); On-site; USD 105,000 - 152,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Retirement plan

Competitive compensation and benefits

Job summary

Horizontal Talent is seeking a skilled program manager to lead partner onboarding and content operations for a growing streaming platform. You will coordinate cross-functional teams across business, product, and engineering to resolve escalations and keep onboarding projects advancing.

The role emphasizes handling complex partner needs, reporting on progress, and driving improvements at scale. Ideal candidates bring 5+ years in program management or related operations, strong written and verbal

Qualifications

• 5+ years in program management, project management, or a related operations role.
• Experience managing cross-functional work with both technical and non-technical stakeholders.
• Background in content operations, partner onboarding, or platform enablement at scale.

Responsibilities

• Lead end-to-end partner onboarding efforts, stepping in to resolve non-standard situations and escalations as needed.
• Serve as a primary operational point of contact for partner issues related to content pipelines, metadata, feeds, and payment workflows.
• Participate in external partner meetings to explain technical integration requirements and self-service tooling capabilities.
• Partner with business, product, and engineering teams to keep onboarding projects moving and remove blockers.
• Track engineering issues on behalf of partners, provide clear context, and help drive resolution timelines.
• Identify recurring partner pain points and translate them into actionable tool or process improvement ideas.
• Build and maintain reporting mechanisms for onboarding progress, partner health, and trend analysis.
• Support international expansion readiness, including localization, rights verification, payment setup, and quality checks.
• Facilitate regular partner check-ins and coordinate follow-up actions through to completion.
• Prepare clear status updates and written summaries for leadership on risks, progress, and operational priorities.

Skills

Program management

Cross-functional collaboration

Content operations

Stakeholder communication

Multi-project management

Process improvement

Reporting

Job description

Horizontal Talent is seeking a skilled program manager to lead partner onboarding and content operations for a growing streaming platform. You will coordinate cross-functional teams across business, product, and engineering to resolve escalations and keep onboarding projects advancing.

The role emphasizes handling complex partner needs, reporting on progress, and driving improvements at scale. Ideal candidates bring 5+ years in program management or related operations, strong written and verbal