Operations Program Manager

Horizontal Talent; Seattle (WA); On-site; USD 105,000 - 152,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Retirement plan

Competitive compensation and benefits

Job summary

Horizontal Talent is seeking a skilled program manager to lead partner onboarding and content operations for a growing streaming platform. You will coordinate cross-functional teams across business, product, and engineering to resolve escalations and keep onboarding projects advancing.

The role emphasizes handling complex partner needs, reporting on progress, and driving improvements at scale. Ideal candidates bring 5+ years in program management or related operations, strong written and verbal

Qualifications

• 5+ years in program management, project management, or a related operations role.
• Experience managing cross-functional work with both technical and non-technical stakeholders.
• Background in content operations, partner onboarding, or platform enablement at scale.

Responsibilities

• Lead end-to-end partner onboarding efforts, stepping in to resolve non-standard situations and escalations as needed.
• Serve as a primary operational point of contact for partner issues related to content pipelines, metadata, feeds, and payment workflows.
• Participate in external partner meetings to explain technical integration requirements and self-service tooling capabilities.
• Partner with business, product, and engineering teams to keep onboarding projects moving and remove blockers.
• Track engineering issues on behalf of partners, provide clear context, and help drive resolution timelines.
• Identify recurring partner pain points and translate them into actionable tool or process improvement ideas.
• Build and maintain reporting mechanisms for onboarding progress, partner health, and trend analysis.
• Support international expansion readiness, including localization, rights verification, payment setup, and quality checks.
• Facilitate regular partner check-ins and coordinate follow-up actions through to completion.
• Prepare clear status updates and written summaries for leadership on risks, progress, and operational priorities.

Skills

Program management

Cross-functional collaboration

Content operations

Stakeholder communication

Multi-project management

Process improvement

Reporting

Job description

Join a high-visibility program management team focused on partner onboarding and content operations for a fast-growing streaming content platform. This role is ideal for someone who enjoys bringing structure to complex cross-functional work, improving operational workflows, and helping partners launch successfully across international markets.

Responsibilities

• Lead end-to-end partner onboarding efforts, stepping in to resolve non-standard situations and escalations as needed
• Serve as a primary operational point of contact for partner issues related to content pipelines, metadata, feeds, and payment workflows
• Participate in external partner meetings to explain technical integration requirements and self-service tooling capabilities
• Partner with business, product, and engineering teams to keep onboarding projects moving and remove blockers
• Track engineering issues on behalf of partners, provide clear context, and help drive resolution timelines
• Identify recurring partner pain points and translate them into actionable tool or process improvement ideas
• Build and maintain reporting mechanisms for onboarding progress, partner health, and trend analysis
• Support international expansion readiness, including localization, rights verification, payment setup, and quality checks
• Facilitate regular partner check-ins and coordinate follow-up actions through to completion
• Prepare clear status updates and written summaries for leadership on risks, progress, and operational priorities

Skills

• 5+ years of experience in program management, project management, or a related operations role
• Experience managing cross-functional work with both technical and non-technical stakeholders
• Background in content operations, partner onboarding, or platform enablement at scale
• Strong written and verbal communication skills with the ability to present information clearly
• Ability to organize priorities, manage multiple projects, and follow through on details
• Comfort working in a fast-moving environment where processes may need to be built or improved
• Ability to translate operational issues into practical next steps for internal teams and partners

Preferred Skills

• Experience with content delivery pipelines, feed management, or streaming media operations
• Familiarity with international partner coordination across multiple time zones and regions
• Exposure to self-service tools, product feedback loops, or operational tooling improvements
• Experience building tracking, reporting, or workflow mechanisms from the ground up
• Ability to collaborate effectively across business, product, and engineering functions
• Strong analytical mindset and a proactive approach to resolving issues before they escalated

Horizontal is committed to fostering a workplace where inclusion, equity, and belonging are valued and respected. We welcome candidates from all backgrounds and encourage individuals who bring different perspectives and experiences to apply.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

Applications will be accepted for 4 weeks.

For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement.

The pay range for this role is $76 - $110 per hour based on qualifications and experience.