Global Partner Integrations Lead

Global Payments Inc.; Denver (CO); Vor Ort; USD 120.000 - 130.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Global exposure

Learning opportunities

Inclusive team environment

Community initiatives

Wellbeing support

Recognition program

Benefits information link

Zusammenfassung

Global Payments Inc. is seeking a Partner Operations Manager in Denver to drive operational excellence across the Genius partner ecosystem.

You will lead migrations, coordinate onboarding and testing, and govern integration programs to ensure scalable, high-quality delivery. The role partners with Partnerships, Product, Engineering, Implementation, Support, Legal, and Marketing to accelerate integration delivery while maintaining strong partner and customer satisfaction.

Qualifikationen

• 5+ years in partner operations or related fields.
• Experience managing complex cross-functional technology initiatives.
• Strong understanding of APIs, software integrations, SaaS platforms.
• Proven ability to manage multiple projects and stakeholders.
• Strong analytical, organizational, and problem-solving skills.
• Exceptional communication and executive presentation abilities.

Aufgaben

• Lead partner migration programs and adoption of new integration standards.
• Develop migration plans, timelines, dependencies, risk assessments, and communication plans.
• Coordinate partner readiness activities including onboarding, testing, certification, launch preparation, and cutover planning.
• Manage migration governance with milestones, deliverables, risks, and escalation paths.
• Drive adoption of new integration standards while minimizing disruption to partners and customers.
• Own day-to-day operational management of the partner integration portfolio.
• Establish repeatable operational processes for onboarding, implementation, certification, launch, support, and lifecycle management.
• Collaborate with the Director of Technical Partnerships to improve efficiency, scalability, and execution across integration programs.
• Maintain visibility into partner implementation status, launch readiness, support issues, enhancement requests, and operational performance.
• Coordinate resolution of integration issues requiring cross-functional alignment.
• Maintain a centralized view of all active integrations, migrations, certifications, launches, and technical partnership initiatives.
• Build executive reporting, dashboards, KPIs, and operational metrics for leadership reviews.
• Monitor program risks, dependencies, resource constraints, and delivery commitments.
• Facilitate recurring operating reviews with Product, Engineering, Support, and Partnership stakeholders.
• Manage partner onboarding processes, documentation, technical requirements, certification workflows, and launch criteria.
• Coordinate partners with access to developer resources, sandboxes, testing environments, and technical support channels.
• Ensure partners understand integration standards, operational expectations, compliance requirements, and certification guidelines.
• Drive continuous improvements in the partner experience through automation, process optimization, and documentation enhancements.
• Act as the central operational liaison between partners and internal teams.
• Collaborate with Product Management on roadmap visibility and migration planning.
• Work with Engineering teams to align development activities, technical requirements, and deployment schedules.
• Partner with Support and Customer Success teams to address post-launch operational issues.
• Coordinate with Legal, Finance, and Commercial Partnerships teams on integration-related operational dependencies.
• Define and maintain integration lifecycle standards, operating procedures, governance models, and best practices.
• Identify process bottlenecks and recommend improvements to accelerate onboarding and migration execution.
• Support development of partner certification frameworks, operational scorecards, and service-level expectations.
• Drive operational maturity through automation, documentation, reporting, and workflow optimization.

Kenntnisse

Partner operations

Technical program management

APIs & integrations

Cross-functional leadership

Executive communication

Operational reporting

Tools

Salesforce

PM platforms

Jobbeschreibung

Global Payments Inc. is seeking a Partner Operations Manager in Denver to drive operational excellence across the Genius partner ecosystem.

You will lead migrations, coordinate onboarding and testing, and govern integration programs to ensure scalable, high-quality delivery. The role partners with Partnerships, Product, Engineering, Implementation, Support, Legal, and Marketing to accelerate integration delivery while maintaining strong partner and customer satisfaction.