Global Partner Integrations Manager

Global Payments

Atlanta (GA)

Hybrid

USD 120,000 - 130,000

Full time

3 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Competitive salary package

Career growth opportunities

Learning & development programs

Inclusive team environment

Community involvement

Employee assistance program

Global recognition program

https://jobs.globalpayments.com/en/why

Job summary

Global Payments is seeking a Partner Operations Manager to drive operational excellence across the Genius partner ecosystem, focusing on migrations, integration governance, and cross-functional execution. You will lead migration programs to new APIs and certification standards, coordinate onboarding, testing, launch readiness, and create dashboards and KPIs for leadership reviews.

Qualified candidates bring 5+ years in partner operations or related roles, strong API knowledge, Salesforce

Qualifications

5+ years of experience in partner operations, technical program management, product operations, implementation management, integration management, or related functions.
Experience managing complex cross-functional technology initiatives.
Strong understanding of APIs, software integrations, SaaS platforms, and partner ecosystems.
Proven ability to manage multiple concurrent projects and stakeholders.
Strong analytical, organizational, and problem-solving skills.
Exceptional communication and executive presentation abilities.
Experience with Salesforce, project management platforms, and operational reporting tools.

Responsibilities

Lead partner migration programs to new APIs, certification, and standards.
Develop migration plans, timelines, dependencies, risk assessments, and communications.
Coordinate readiness activities including onboarding, testing, certification, launch prep, and cutover.
Manage migration governance with milestones, deliverables, risks, and escalation paths.
Drive adoption of new integration standards while minimizing disruption.
Own day-to-day management of the partner integration portfolio.
Establish repeatable processes for onboarding, implementation, certification, launch, and support.
Partner with the Director to improve efficiency, scalability, and execution across integration programs.
Maintain visibility into partner implementation status, launch readiness, support issues, enhancement requests, and performance.
Coordinate resolution of integration issues requiring cross-functional alignment.
Maintain centralized view of all active integrations, migrations, certifications, launches, and initiatives.
Build executive reporting, dashboards, KPIs, and operational metrics.
Monitor program risks, dependencies, resource constraints, and delivery commitments.
Facilitate recurring operating reviews with stakeholders.
Manage partner onboarding processes, documentation, requirements, certification workflows, and launch criteria.
Coordinate partners with access to developer resources and testing environments.
Ensure partners understand integration standards, compliance, and certification guidelines.
Drive continuous improvements via automation, process optimization, and documentation.
Act as central operational liaison between partners and internal teams.
Collaborate with Product Management on roadmap visibility and migration planning.
Work with Engineering to align development activities and deployment schedules.
Partner with Support and Customer Success on post-launch operational issues.
Coordinate with Legal, Finance, and Commercial Partnerships on dependencies.
Define and maintain integration lifecycle standards, procedures, governance, and best practices.
Identify bottlenecks and recommend improvements to speed onboarding and migration.
Support development of partner certification frameworks, scorecards, and SLAs.
Drive operational maturity through automation, documentation, reporting, and workflow optimization.