Global Partner Integrations Lead

Global Payments; Charlotte (NC); Hybrid; USD 120,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Global career growth opportunities

Learning and development programs

Inclusive team environment

Community initiatives

Job summary

Global Payments is seeking a Partner Operations Manager in Charlotte, NC, to drive operational excellence across the Genius partner ecosystem. You will lead migrations, onboarding, and integration governance, coordinating with product, engineering, legal, and support teams.

The role focuses on scalable processes, certification workflows, and executive-level reporting to improve efficiency, partner satisfaction, and delivery timelines. Hybrid work is supported with a global emphasis.

Qualifications

• 5+ years of experience in partner operations or related functions.
• Experience managing complex cross-functional technology initiatives.
• Strong understanding of APIs, SaaS integrations, and partner ecosystems.

Responsibilities

• Lead partner migration programs from existing integration methods to new platform capabilities, APIs, certification frameworks, and architectural standards.
• Develop migration plans and processes, timelines, dependencies, risk assessments, and communication plans.
• Coordinate partner readiness activities including technical onboarding, testing, certification, launch preparation, and cutover planning.
• Manage migration governance, ensuring milestones, deliverables, risks, and escalation paths are clearly defined and tracked.
• Drive adoption of new integration standards while minimizing disruption to partners and customers.
• Own day-to-day operational management of the partner integration portfolio.
• Establish repeatable operational processes supporting partner onboarding, implementation, certification, launch, support, and lifecycle management.
• Partner with the Director of Technical Partnerships to improve efficiency, scalability, and execution across integration programs.
• Maintain visibility into partner implementation status, launch readiness, support issues, enhancement requests, and operational performance.
• Coordinate resolution of integration issues requiring cross-functional alignment.
• Maintain a centralized view of all active integrations, migrations, certifications, launches, and technical partnership initiatives.
• Build executive reporting, dashboards, KPIs, and operational metrics for leadership reviews.
• Monitor program risks, dependencies, resource constraints, and delivery commitments.
• Facilitate recurring operating reviews with Product, Engineering, Support, and Partnership stakeholders.
• Manage partner onboarding processes, documentation, technical requirements, certification workflows, and launch criteria.
• Coordinate partners with access to developer resources, sandboxes, testing environments, and technical support channels.
• Ensure partners understand integration standards, operational expectations, compliance requirements, and certification guidelines.
• Drive continuous improvements in the partner experience through automation, process optimization, and documentation enhancements.
• Act as the central operational liaison between partners and internal teams.
• Collaborate with Product Management on roadmap visibility and migration planning.
• Work with Engineering teams to align development activities, technical requirements, and deployment schedules.
• Partner with Support and Customer Success teams to address post-launch operational issues.
• Coordinate with Legal, Finance, and Commercial Partnerships teams on integration-related operational dependencies.
• Define and maintain integration of lifecycle standards, operating procedures, governance models, and best practices.
• Identify process bottlenecks and recommend improvements to accelerate partner onboarding and migration execution.
• Support development of partner certification frameworks, operational scorecards, and service-level expectations.
• Drive operational maturity through automation, documentation, reporting, and workflow optimization.

Skills

Partner operations

Technical program management

APIs & integrations

Cross-functional leadership

Executive communication

Salesforce

Tools

PM platforms

Operational reporting tools

Job description

Global Payments is seeking a Partner Operations Manager in Charlotte, NC, to drive operational excellence across the Genius partner ecosystem. You will lead migrations, onboarding, and integration governance, coordinating with product, engineering, legal, and support teams.

The role focuses on scalable processes, certification workflows, and executive-level reporting to improve efficiency, partner satisfaction, and delivery timelines. Hybrid work is supported with a global emphasis.