Global Participant Experience Specialist

Center-For-Creative-Leadership; Greensboro (NC); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

403(b) Savings Plan

Medical insurance

Vision insurance

Health savings accounts

Flexible spending accounts

Paid time off

Disability insurance

Life insurance

Employee assistance program

Voluntary benefits

Job summary

Center for Creative Leadership (CCL) is seeking a Participant Experience Associate to support onboarding, readiness, and engagement across leadership development programs. This role partners with participants, clients, and internal teams to deliver a consistent, high-quality experience across cultures, regions, and delivery formats, primarily supporting the Americas.

You will collaborate with Portfolio, Operations, Faculty, Sales, and Customer Success to guide onboarding, communicate

Qualifications

• Bachelor's degree in business, marketing, communications, or a related field preferred.
• Two or more years of relevant experience, preferably in professional services or B2B environment.
• Experience supporting executive-level or culturally diverse clients, participants, or stakeholders; global or multi-regional experience preferred.
• Strong communication, problem-solving, organization, and follow-through skills.
• Ability to provide consultative guidance, manage multiple priorities, and collaborate across functions, cultures, regions, and time zones.
• High degree of integrity and discretion when handling confidential information.
• Proficiency with CRM systems, Microsoft Office, and digital collaboration tools; ability to analyze information and recommend solutions.

Responsibilities

• Guide onboarding, preparation, pre-work, and assessments, ensuring activities are completed on time.
• Monitor readiness, identify barriers, and coordinate timely follow-up.
• Collaborate with Portfolio, Operations, Faculty, and internal partners to provide a smooth onboarding experience.
• Provide clear, timely communication regarding program requirements, schedules, milestones, and resources.
• Follow up on missing requirements and help participants resolve issues affecting readiness or engagement.
• Adapt support for culturally diverse audiences and provide participant and technical assistance across virtual, hybrid, and in-person programs.
• Maintain confidentiality of participant, client, and assessment information.
• Advise prospective participants and clients on program suitability and enrollment.
• Coordinate with Sales, Customer Success, Portfolio, and Operations when additional support is needed.
• Collaborate across functions, regions, and time zones to support service continuity and a consistent participant experience.

Skills

Strong communication

Problem solving

Organization

Follow-through

Education

Bachelor's degree in business

Tools

CRM systems

Microsoft Office

Digital collaboration tools

Job description

Center for Creative Leadership (CCL) is seeking a Participant Experience Associate to support onboarding, readiness, and engagement across leadership development programs. This role partners with participants, clients, and internal teams to deliver a consistent, high-quality experience across cultures, regions, and delivery formats, primarily supporting the Americas.

You will collaborate with Portfolio, Operations, Faculty, Sales, and Customer Success to guide onboarding, communicate