Global Participant Experience Specialist

CCL Brand; Greensboro (NC); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

403(b) plan

Medical insurance

Vision insurance

HSA/FSA

Paid time off

Disability insurance

Life insurance

EAP

Job summary

Center for Creative Leadership (CCL) seeks a Participant Experience Associate to ensure smooth onboarding, readiness, and engagement across leadership development programs. You will partner with participants, clients, and internal teams in a global Customer Success function, with a focus on the Americas while collaborating across regions and time zones.

You will support onboarding, communication, and consultative enrollment efforts, maintaining confidentiality and delivering consistent,

Qualifications

• Bachelor's degree in business, marketing, communications, or related field preferred.
• Two or more years of relevant experience, preferably in professional services or B2B.
• Experience supporting executive-level or culturally diverse clients; global or multi-regional experience preferred.
• Strong communication, problem-solving, organization, and follow-through skills.
• Ability to provide consultative guidance, manage multiple priorities, and collaborate across functions, cultures, regions, and time zones.
• High integrity and discretion when handling confidential information.
• Proficiency with CRM systems, MS Office, and digital collaboration tools; ability to analyze information and recommend solutions.

Responsibilities

• Onboard participants and prepare them for programs; ensure pre-work and assessments are completed on time.
• Communicate program requirements, schedules, milestones, and resources clearly.
• Provide consultative guidance and support enrollment across regions and clients.
• Collaborate with Sales, Customer Success, Portfolio, and Operations for program continuity.
• Share feedback and issues to improve processes and global service standards.

Skills

Communication

Problem solving

Organization

Follow-through

CRM systems

Microsoft Office

Digital collaboration tools

Education

Bachelor's degree (business/marketing/communications)

Tools

CRM systems

MS Office

Collaboration tools

Job description

Center for Creative Leadership (CCL) seeks a Participant Experience Associate to ensure smooth onboarding, readiness, and engagement across leadership development programs. You will partner with participants, clients, and internal teams in a global Customer Success function, with a focus on the Americas while collaborating across regions and time zones.

You will support onboarding, communication, and consultative enrollment efforts, maintaining confidentiality and delivering consistent,