Global Participant Experience Specialist

Center for Creative Leadership; Greensboro (NC); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

403(b) Savings Plan with employercon

Medical insurance

Telemedicine

Dental insurance

Vision insurance

Health savings accounts

Paid time off

Disability insurance

Life insurance

Employee assistance program

Voluntary benefits

Job summary

Center for Creative Leadership is seeking a Participant Experience Associate to ensure onboarding, preparation, and engagement across leadership development programs. You will partner with participants, clients, and internal teams in a global Customer Success function, delivering a consistent, high-quality experience across cultures, regions, and delivery formats.

The role primarily supports the Americas while collaborating across regions and time zones to support business needs and service

Qualifications

• Bachelor's degree in business, marketing, communications, or related field.
• Two or more years of relevant experience, preferably in professional services or a business-to-business environment.
• Experience supporting executive-level or culturally diverse clients; global or multi-regional experience preferred.
• Strong communication, problem-solving, organization, and follow-through skills.
• Ability to provide consultative guidance, manage multiple priorities, and collaborate across functions, cultures, regions, and time zones.
• High degree of integrity and discretion when handling confidential information.
• Proficiency with CRM systems, Microsoft Office applications, and digital collaboration tools.

Responsibilities

• Onboard and prepare participants, guiding pre-work and assessments.
• Monitor participant readiness and address barriers; coordinate follow-up.
• Collaborate with Portfolio, Operations, Faculty and other internal partners to ensure a smooth onboarding experience.
• Provide clear, timely communication regarding program requirements, schedules, milestones, and resources.
• Follow up on missing requirements and help participants resolve issues affecting readiness or engagement.
• Adapt support for culturally diverse audiences across virtual, hybrid, and in-person formats.
• Maintain confidentiality of participant, client, and assessment information.
• Advise prospective participants and clients on program suitability and enrollment.
• Coordinate with Sales, Customer Success, Portfolio, and Operations when additional support is needed.
• Collaborate across functions, regions, and time zones to support service continuity and a consistent participant experience.

Skills

Communication

Problem solving

Organization

Prioritization

Cross-cultural collaboration

Consultative guidance

Global/multi-regional experience

Education

Bachelor's degree in business, marketing, communications, or related field

Tools

CRM systems

Microsoft Office

Digital collaboration tools

Job description

Center for Creative Leadership is seeking a Participant Experience Associate to ensure onboarding, preparation, and engagement across leadership development programs. You will partner with participants, clients, and internal teams in a global Customer Success function, delivering a consistent, high-quality experience across cultures, regions, and delivery formats.

The role primarily supports the Americas while collaborating across regions and time zones to support business needs and service