Global Order Management Specialist

Saf--holland-5; Little Rock (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

SAF-HOLLAND, Inc. is seeking a Customer Service Representative to provide high-quality support to national and international customers across OEM, transit, aftermarket, and intercompany channels.

This role manages the end-to-end order process—from entry to delivery—ensuring accuracy, timeliness, and a seamless customer experience. The position emphasizes coordination with internal teams, resolving issues, and maintaining strong customer relationships while adhering to SAF-HOLLAND’s values of

Qualifications

• Associate degree or equivalent preferred; or 2-3 years related customer service or order management experience.
• Experience in a manufacturing or technical environment preferred.
• Proficiency with ERP systems and Microsoft Office Suite (Excel at intermediate level).
• Strong customer service orientation with a problem-solving mindset.

Responsibilities

• Process customer orders via EDI and manual entry in a technical ERP.
• Coordinate demand, production scheduling, and logistics across manufacturing plants and distribution centers.
• Ensure accurate and timely product delivery to customers.
• Monitor order status, manage back orders, and provide shipment tracking and updates.
• Provide delivery information, including availability, scheduling, and order status.

Skills

Strong English communication skills

Excellent verbal and written comms

Strong customer service orientation

Ability to manage multiple priorities

Attention to detail

Collaborate across functions

Education

Associate degree or equivalent preferred

2-3 years of related customer service or order management experience

Tools

ERP systems

Microsoft Office Suite

Excel (intermediate)

Job description

SAF-HOLLAND, Inc. is seeking a Customer Service Representative to provide high-quality support to national and international customers across OEM, transit, aftermarket, and intercompany channels.

This role manages the end-to-end order process—from entry to delivery—ensuring accuracy, timeliness, and a seamless customer experience. The position emphasizes coordination with internal teams, resolving issues, and maintaining strong customer relationships while adhering to SAF-HOLLAND’s values of