Global Order Management & Customer Success

SAF-HOLLAND, Inc.; Little Rock (AR); On-site; USD 40,000 - 55,000; Full time

Job summary

SAF-HOLLAND, Inc. in Little Rock, AR is seeking a Customer Service Representative to support national and international customers across OEM, transit, aftermarket, and intercompany channels.

You will manage end-to-end order processing, coordinate with internal teams to resolve issues, and ensure accurate, timely delivery while upholding SAF-HOLLAND values. Strong English communication and ERP/MS Office skills are required for success.

Qualifications

• Experience in a manufacturing or technical environment is preferred.
• Proficient with ERP systems and Microsoft Office Suite.
• Strong English verbal and written communication.
• Ability to manage multiple priorities in a high-volume environment.
• Problem-solving mindset and customer-service orientation.

Responsibilities

• Process orders via EDI and manual entry in a technical ERP.
• Coordinate demand, production scheduling, and logistics across plants and distribution centers.
• Ensure accurate and timely product delivery to customers.
• Monitor order status, back orders, and provide shipment tracking and updates.
• Verify and communicate customer pricing; support data accuracy and annual updates.

Skills

Customer service

Communication

Problem solving

Multitasking

Teamwork

Attention to detail

Adaptability

Education

Associate degree or equivalent preferred

2-3 years of related customer service or order management experience

Tools

ERP systems

Microsoft Office Suite

Job description

SAF-HOLLAND, Inc. in Little Rock, AR is seeking a Customer Service Representative to support national and international customers across OEM, transit, aftermarket, and intercompany channels.

You will manage end-to-end order processing, coordinate with internal teams to resolve issues, and ensure accurate, timely delivery while upholding SAF-HOLLAND values. Strong English communication and ERP/MS Office skills are required for success.