Global Order & Customer Support Specialist

USABB ABB Inc.; Town of Florida (NY); On-site; USD 65,000 - 105,000; Full time

Job summary

ABB is seeking a Customer Operations role focused on delivering excellent service to customers. You will support technical issues, process orders, and handle payments-related inquiries while working with cross-functional teams to resolve claims and ensure customer satisfaction.

You will report to the Customer Operations Manager and play a key role in maintaining smooth order-to-cash processes, improving service levels, and driving customer success within the organization.

Qualifications

• Customer service experience, including handling inquiries and issues.

Responsibilities

• Provide internal and external customer service support.
• Assist customers with technical issues and product information.

Skills

Customer service

Technical support

Order management

Payments handling

Claims management

Job description

ABB is seeking a Customer Operations role focused on delivering excellent service to customers. You will support technical issues, process orders, and handle payments-related inquiries while working with cross-functional teams to resolve claims and ensure customer satisfaction.

You will report to the Customer Operations Manager and play a key role in maintaining smooth order-to-cash processes, improving service levels, and driving customer success within the organization.