Customer Experience & Order Support Specialist

Abbott (abbottcareers2 board); Temecula (CA); On-site; USD 40,000 - 54,000; Full time

Job summary

Abbott is a global healthcare leader seeking a Customer Service Specialist to support internal and external customers, with a focus on order entry, sales rep support, and data entry.

Responsibilities include handling inquiries, processing orders, tracking status, and coordinating with sales, accounting, and shipping to ensure timely, accurate service.

The role emphasizes attention to detail, effective communication, and adherence to GMP/FDA guidelines in a dynamic environment.

Qualifications

• High School Diploma or GED, or equivalent.
• BA/BS preferred but not required.
• 2-4 years' experience interacting with internal and external customers.
• 2+ years in customer service in an office environment with data entry.
• Ability to adapt to changing priorities and handle confidential matters.
• Excellent written and verbal communication skills.
• Strong attention to detail, organizational skills, and follow-through.
• Proficiency with Word, Excel, PowerPoint, and Outlook.
• Experience with ERP/CRM systems.

Responsibilities

• Handle high volume inbound and outbound calls, emails, faxes, and other messages.
• Manage the full purchase order intake process with internal and external customers via fax, email, or phone.
• Respond to inquiries including order placement, status, pricing, returns, inventory.
• Process returns credits and handle defective or damaged goods.
• Coordinate with field staff, accounting, and shipping.
• Develop and implement procedures and records for organized admin processes.
• Prepare semi-routine reports or analyses and make recommendations.
• Maintain light leadership responsibilities.
• Ensure compliance with GMPs and FDA regulations.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Education

High School Diploma / GED

BA/BS preferable

Tools

Microsoft Word

Excel

PowerPoint

Outlook

ERP/CRM systems

Job description

Abbott is a global healthcare leader seeking a Customer Service Specialist to support internal and external customers, with a focus on order entry, sales rep support, and data entry.

Responsibilities include handling inquiries, processing orders, tracking status, and coordinating with sales, accounting, and shipping to ensure timely, accurate service.

The role emphasizes attention to detail, effective communication, and adherence to GMP/FDA guidelines in a dynamic environment.