Global Order & Customer Experience Coordinator

Travelpro; Boca Raton, Northern (FL, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work flexibility

Medical, Dental, Vision

401(k) company match

Wellbeing programs

Job summary

Travelpro is seeking a Customer Account Coordinator to support global order management and cross-functional operations across the United States, Europe, and Canada. This role sits at the center of customer experience and supply chain coordination, ensuring orders move efficiently while delivering seamless service.

You will collaborate across departments to solve operational challenges, improve workflows, and maintain accuracy.

Qualifications

• 2+ years of experience in customer service, order management, operations coordination, or administrative support.
• Experience working with ERP, EDI, and WMS systems and related technologies.

Responsibilities

• Manage customer orders across US, Europe, and Canada with compliance to shipping and account requirements.
• Coordinate shipment routing, logistics details, and customer account maintenance activities.
• Maintain operational reports, documentation, and system accuracy across platforms.
• Resolve operational and order-related issues to support customer satisfaction and department goals.
• Support workflow optimization and operational improvement initiatives.

Skills

ERP systems

EDI platforms

WMS systems

Excel

Outlook

CRM systems

Customer portals

Cross-functional collaboration

Communication

Tools

CRM systems

Customer portals

ERP systems

EDI platforms

WMS systems

Job description

Travelpro is seeking a Customer Account Coordinator to support global order management and cross-functional operations across the United States, Europe, and Canada. This role sits at the center of customer experience and supply chain coordination, ensuring orders move efficiently while delivering seamless service.

You will collaborate across departments to solve operational challenges, improve workflows, and maintain accuracy.