Order & Customer Experience Specialist

T E C Industrial Inc; Lenexa (KS); On-site; USD 40,000 - 56,000; Full time

Job summary

Unrivaled Teamwear is seeking an Account Coordinator to provide quality customer service by ensuring accurate and timely order entry, monitoring orders, and expediting as needed. You will coordinate with sales agents, customers and internal teams to resolve art, production, or quality issues in a fast-paced environment.

Responsibilities include processing orders via phone or email, managing inventory and reservations, handling art and graphic selections, and supporting the sales team with

Qualifications

• Four years customer service and/or sales experience; Bachelor’s degree preferred.
• Must possess intermediate computer knowledge working on a PC in a professional or academic setting. Knowledge of Word & Excel is required; Oracle preferred.

Responsibilities

• Receives and verifies accuracy and completeness of orders. Communicates with sales agents or customers regarding missing or inaccurate information, alternative product selections, or other non-standard requirements.
• Acts as an extension of the sales function by taking direct orders from customers, reviewing closeout opportunities with customers, assisting customers with garment and graphic selections and creating graphic on garment assortment pages tailored to each client.
• Receives and processes phoned in or emailed orders from sales agents that may be traveling.
• Resolves inventory issues when demand is over availability.
• Enters and maintains product reservation orders (Count Only’s) and monitors them to ensure orders are received and decremented as needed.
• Enters art-only orders when artwork needs to be created prior to order receipt.
• Handles hot market/rush requests directly with customers, including art selection and inventory recommendations; ensures holds are released and orders are sent to production planning.

Skills

Customer service

Sales experience

Communication skills

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Oracle

Job description

Unrivaled Teamwear is seeking an Account Coordinator to provide quality customer service by ensuring accurate and timely order entry, monitoring orders, and expediting as needed. You will coordinate with sales agents, customers and internal teams to resolve art, production, or quality issues in a fast-paced environment.

Responsibilities include processing orders via phone or email, managing inventory and reservations, handling art and graphic selections, and supporting the sales team with