Global Customer Order & Operations Specialist

Travelpro Products, Inc.; Boca Raton (FL); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Flexible Time Away

Hybrid work flexibility

Comprehensive Benefits

Job summary

Travelpro Products, Inc. is seeking a Customer Account Coordinator to support global order management and cross‑functional operations. You’ll ensure orders move smoothly across the US, Europe, and Canada while maintaining accuracy and customer satisfaction.

You will partner with Sales, Planning, Inventory, Logistics, and Accounting teams to resolve issues, optimize workflows, and deliver a high‑quality customer experience in a fast‑paced environment. Hybrid work options available.

Qualifications

• 2+ years of experience in customer service, order management, operations coordination, or administrative support.
• Experience working with ERP systems, EDI platforms, WMS systems, customer portals, or related technologies.
• Strong Microsoft Office proficiency, including Excel, Outlook, and Word.
• Knowledge of operational workflows, reporting, and customer service best practices.
• Experience supporting international or multi-region operations preferred.

Responsibilities

• Manage customer orders across the US, Europe, and Canada while ensuring compliance with shipping and account requirements.
• Coordinate shipment routing, logistics details, and customer account maintenance activities.
• Maintain operational reports, customer documentation, and system accuracy across platforms.
• Resolve operational and order-related issues to support customer satisfaction and department goals.
• Support workflow optimization and operational improvement initiatives.
• Partner with Sales, Planning & Purchasing, Inventory, Distribution Center Operations, Accounting, Logistics, and Customer Service teams.
• Communicate proactively across departments to resolve operational challenges.
• Help create operational consistency that strengthens customer trust and service quality.
• Support customer-focused initiatives that improve responsiveness and efficiency.
• Contribute to scalable processes that support global operational growth.

Skills

Cross‑functional collaboration

Strong communicator

Detail oriented

Customer-first mindset

Adaptable

Tools

ERP systems

EDI platforms

WMS systems

Job description

Travelpro Products, Inc. is seeking a Customer Account Coordinator to support global order management and cross‑functional operations. You’ll ensure orders move smoothly across the US, Europe, and Canada while maintaining accuracy and customer satisfaction.

You will partner with Sales, Planning, Inventory, Logistics, and Accounting teams to resolve issues, optimize workflows, and deliver a high‑quality customer experience in a fast‑paced environment. Hybrid work options available.