Global Order & Client Care Specialist I

Emolecules,-In; San Diego (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

eMolecules is seeking an Order and Client Management Specialist I to join our team in a fast-paced, customer-focused environment. You will support a global customer and supplier base, process orders across Zendesk, NetSuite, and other systems, and build foundational knowledge of our products and processes.

You will work under supervision with room to grow, gain exposure to international currencies, and collaborate cross-functionally to improve the order experience for customers and suppliers

Qualifications

• High school diploma or equivalent is required; associate or bachelor’s degree preferred.
• 1+ year of experience in customer service, order processing, or related role.
• Attention to detail and data accuracy are essential.
• Customer-service mindset with professional communication.
• Ability to multitask in a fast-paced environment.
• Experience with global customers and familiarity with currencies is a plus.

Responsibilities

• Serve as go-to contact for global customers and suppliers via phone and email, providing accurate, timely answers on orders, shipments, pricing.
• Validate and process customer POs, manage work queues across Zendesk and NetSuite, keep data up to date.
• Resolve failed orders, pricing discrepancies, and supplier exceptions; propose alternatives and communicate proactively with customers.
• Gather QC data, safety data sheets, certificates of analysis, and other documents from suppliers.
• Contribute to cross-functional projects and process improvements that enhance the customer experience.

Skills

Customer service

Data accuracy

Multitasking

Communication

Currency knowledge

Zendesk familiarity

Education

High school diploma or equivalent

Associate/Bachelor’s degree preferred

Tools

Zendesk

NetSuite

Job description

eMolecules is seeking an Order and Client Management Specialist I to join our team in a fast-paced, customer-focused environment. You will support a global customer and supplier base, process orders across Zendesk, NetSuite, and other systems, and build foundational knowledge of our products and processes.

You will work under supervision with room to grow, gain exposure to international currencies, and collaborate cross-functionally to improve the order experience for customers and suppliers