Order and Client Management Specialist I - CA, San Diego - Job

eMolecules, Inc.; San Diego (CA); Remote; USD 42,000 - 62,000; Full time

Job summary

eMolecules, Inc. in San Diego, CA is seeking an Order and Client Management Specialist I to ensure accurate, timely handling of customer orders and strengthen supplier relationships.

You will serve as the go-to contact for a diverse global customer and supplier base, processing orders across multiple systems and maintaining data integrity. The role offers hands-on experience with Zendesk and NetSuite, opportunities to grow within a fast-paced team, and a strong focus on delivering an exceptional

Qualifications

• Demonstrated experience in customer service and order processing.
• Strong data accuracy and attention to detail.
• Ability to communicate clearly with customers and suppliers.

Responsibilities

• Serve as the main contact for a global customer and supplier base via phone and email, answering questions on orders, shipments, pricing and availability.
• Validate and process customer POs, manage work queues across Zendesk, NetSuite, and other systems, keep data current.
• Troubleshoot failed orders, pricing discrepancies, and supplier exceptions; source alternatives and proactively communicate with customers to minimize disruption.

Skills

Customer service

Order processing

Attention to detail

Communication

Multitasking

Currency knowledge

Education

High school diploma or equivalent

Associate's or bachelor's degree preferred

Tools

Zendesk

NetSuite

Job description

Order and Client Management Specialist I

Description

Are you detail-oriented, customer-focused, and energized by a fast-paced environment? We're looking for a full-time Order and Client Management Specialist I to join our team and play a key role in delivering an exceptional customer experience while keeping our order processing and client relationships running smoothly.

In this role, you'll support a diverse global customer and supplier base, manage day-to-day order processing across multiple systems, and build foundational knowledge of our products, systems, and processes — all under general supervision with room to grow.

Location: Candidates based in the UK or the US East Coast are strongly preferred, to provide optimal coverage for our East Coast and European customers.

What You'll Do

• Support customers and suppliers — serve as a go-to contact for a diverse global customer and supplier base via phone and email, providing accurate, timely answers on orders, shipments, availability, and pricing
• Process and manage orders — validate and process customer POs, manage work queues across Zendesk, NetSuite, and other systems, and keep order and pricing data accurate and up to date
• Troubleshoot and resolve issues — resolve failed orders, pricing discrepancies, and supplier exceptions, sourcing alternatives and communicating proactively with customers to minimize disruption
• Coordinate documentation — gather QC data, safety data sheets, certificates of analysis, and other customer-requested documents from suppliers
• Drive improvement — contribute to cross-functional projects and process improvements that enhance the customer experience

Position Requirements

What We're Looking For

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• 1+ year of experience in customer service, order processing, or a related administrative role
• Strong attention to detail and data accuracy
• Customer-service mindset with clear, professional communication skills
• Ability to multitask in a fast-paced environment
• Experience working with customers around the globe & familiarity with different currencies is a plus.
• Familiarity with Zendesk, NetSuite, or similar systems a plus

Why Join Us

This is a great opportunity for someone looking to build a strong foundation in order management, customer service, and cross-functional collaboration within a global business. You'll gain hands-on experience with industry-leading systems while being part of a team that values accuracy, initiative, and continuous improvement.

About eMolecules

eMolecules is a global leader in chemical compound sourcing, connecting researchers and scientists with suppliers around the world through our industry-leading compound database and marketplace. We make it easier for the scientific community to find, order, and receive the building blocks they need to accelerate discovery. Our team is passionate about combining great technology with genuinely helpful, high-touch customer service.

Location US or Non-US / Remote

Full-Time/Part-Time Full-Time

Exempt/Non-Exempt Non-Exempt

Compensation DOE

EOE Statement eMolecules is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.