Senior Manager, Client Experience (Pre-Sales Solutions & Scoping)

TripActions; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

Navan’s GO S organization seeks a Senior Manager of Client Experience (Pre-Sales Solutions Scoping) to architect the operational experiences customers expect in the early commercial lifecycle. You will transform pre-sales from gatekeeper to proactive driver, embedding elite service into late-stage deals to win enterprise clients.

Lead the GOS Sales Squad, unify service tiers with pricing and product teams, and translate configurations into value-driven narratives for C-suite sponsors.

Responsibilities

• Lead GOS Sales Squad Execution: Personally lead and deploy the GOS Sales Squad initiative into late-stage enterprise pitches and RFP responses to leverage five-star care as a core competitive advantage.
• Drive Service Tier Unification: Partner with pricing and strategy teams to simplify fractured legacy services into unified, high-value packages.
• Redefine the Service Bar: Translate streamlined configurations into value-driven commercial narratives for C-suite sponsors and executive assistants.
• Conduct Strategic Commercial Consultations: Align service packages with regional pricing structures and AVA capabilities to protect margins while avoiding onboarding drag.

Job description

Navan’s Global Operations and Service (GO S) organization is looking for a Senior Manager of Client Experience (Pre-Sales Solutions Scoping) to architect the operational experiences our customers expect of Navan during the earliest stages of the commercial lifecycle. This role transforms the pre-sales operational footprint from a defensive gatekeeper into a proactive commercial driver, injecting elite service presence into active sales deals to win enterprise clients. This individual is a strategic thinker who is comfortable in selling both success and failure, enjoys developing relationships with cross-functional partners, and thrives on aligning internal and external stakeholders on innovative ways of working to deliver successful commercial outcomes and sustainable operational partnerships.

The primary duty of this position is to lead our pre-sales scoping engine, ensuring our stratified service delivery model (Core through Premier) matches our operational capabilities, accurately aligns with regional pricing models, and positions our AI-first capabilities as a core differentiator. This will require working closely with Global Operations, Product, Pricing, and Sales teams to ensure we ruthlessly simplify legacy service offerings into unified packages. Setting realistic expectations with commercial teams and enterprise prospects is critical in this role to eliminate onboarding drag. This role will also directly lead our new GOS \"Sales Squad\", personally interfacing with prospective customers during complex, late-stage sales cycles to showcase our redefined Five-Star Care and bring them along on the Travel Experience Journey.

In this role, you will work directly with Navan prospects and cross-functional executives to address complex scoping requirements and unique service asks. You will work both pre-emptively and proactively to identify and mitigate potential operational risks before contracts are signed, using a data-backed approach to find innovative operational solutions that protect margins without stalling deals.

What You’ll Do

• Lead GOS Sales Squad Execution: Personally lead and deploy the GOS \"Sales Squad\" initiative, embedding operational experts directly into late-stage enterprise sales pitches and RFP responses to leverage our five-star care as a core competitive advantage.
• Drive Service Tier Unification: Partner with commercial pricing and strategy teams to conduct competitive service analyses, ruthlessly identifying and simplifying fractured, legacy service offerings into unified, high-value packages.
• Redefine the Service Bar: Partner with Product Marketing and Sales Enablement to translate our streamlined service configurations into value-driven commercial narratives that resonate with C-suite champions and executive assistants.
• Conduct Strategic Commercial Consultations: Align operational delivery packages with regional pricing structures, ensuring Sales accurately represents our automated AVA capabilities alongside premium huma