Global Operations Manager

Topaz HR Global; West Orange (NJ); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Professional growth

Onsite role in West Orange, NJ

Job summary

Topaz HR Global is seeking a highly organized Global Operations Manager to oversee international workforce operations, client accounts, onboarding processes, recruiting coordination, and employee lifecycle management. This role serves as the central point of coordination among clients, employees, recruiters, HR, finance, and leadership.

The ideal candidate thrives on ownership, balances people, processes, and client service, and is comfortable working across countries, cultures, and time zones.

Qualifications

• Experience in workforce operations, staffing or HR operations.
• Strong client relationships and communication skills.
• Experience coordinating candidate interviews and onboarding.
• Excellent organizational and project management abilities.
• Proficient in reporting and data management.
• Ability to work across multiple time zones and geographies.

Responsibilities

• Manage day-to-day global workforce operations across client accounts.
• Be primary contact for clients on performance, staffing needs, and operations.
• Coordinate recruiting activities, interviews, and hiring support.
• Oversee onboarding, lifecycle management, and workforce transitions.
• Maintain workforce records, rosters, compensation info, and assignments.
• Coordinate payroll inputs, attendance, PTO, and workforce administration.
• Monitor engagement, attendance, and retention trends.
• Provide workforce reporting, updates, and insights to leadership.
• Ensure billing accuracy for workforce and compensation changes.
• Develop scalable operational processes and procedures.

Skills

Client relationship management

Communication skills

Interviewing candidates

Organization & project management

Data reporting & analysis

Multitasking across departments

Independent work

Time zone coordination

HR/payroll/workforce management

Spanish or Tagalog language skills

Tools

Payroll systems

Job description

A growing workforce solutions and global staffing organization is seeking a highly organized and relationship-driven Global Operations Manager to oversee international workforce operations, client accounts, onboarding processes, recruiting coordination, and employee lifecycle management. This individual will serve as a central point of coordination between clients, employees, recruiters, HR, finance, and leadership teams to ensure operational excellence across a growing global workforce.

The ideal candidate is a proactive operator who enjoys managing complex processes, building strong client relationships, and ensuring every moving piece stays aligned. This role is ideal for someone who thrives in ownership-oriented environments and enjoys balancing people, processes, and client service.

Responsibilities

• Manage day-to-day operations across a global workforce supporting multiple client accounts
• Serve as a primary point of contact for clients regarding workforce performance, staffing needs, and operational matters
• Coordinate recruiting activities, including candidate interviews, evaluations, client presentation, and hiring support
• Oversee onboarding, employee lifecycle management, and workforce transitions
• Maintain workforce records, employee rosters, compensation information, and client assignments
• Coordinate payroll inputs, attendance tracking, PTO management, and workforce administration
• Monitor employee engagement, performance, attendance, and retention trends
• Partner with clients and internal stakeholders to proactively address workforce concerns and operational challenges
• Coordinate communication between operations, recruiting, HR, finance, and leadership teams
• Support billing accuracy by ensuring workforce and compensation changes are properly documented
• Develop and improve scalable operational processes and procedures
• Provide workforce reporting, operational updates, and business insights to leadership

Qualifications

• 2+ years of experience in workforce operations, staffing, business process outsourcing, HR operations, office management, finance, or related environments
• Strong client relationship management and communication skills
• Experience interviewing and evaluating candidates
• Exceptional organizational and project management abilities
• Strong spreadsheet, reporting, and data-management skills
• Ability to manage multiple priorities across departments, clients, and geographic regions
• High attention to detail and strong accountability - sorry incorrectly inserted
• Experience coordinating employee lifecycle and operational processes
• Comfortable working across countries, cultures, and time zones
• Strong decision-making skills and ability to operate independently
• Available to clock in remotely a handful of nights per month
• Knowledge of HR, payroll, staffing, outsourcing, or workforce management processes is highly preferred
• Spanish or Tagalog language skills are a plus but not required
• $70,000-$80,000 annual salary, based on experience
• Full-time onsite position in West Orange, NJ
• Opportunity to oversee a rapidly growing global workforce operation
• Professional growth and advancement opportunities within a growing organization

About the Company

A growing workforce solutions organization helps businesses scale through dedicated international teams and operational support services. By combining recruiting expertise, workforce management, and scalable operational infrastructure, the company enables clients to build high-performing global teams while maintaining accountability and service excellence.