Global Operations Lead: Workforce & Client Ops

Topaz HR Advisory; West Orange (NJ); On-site; USD 70,000 - 80,000; Full time

Job summary

Topaz HR Global, based in West Orange, NJ, is seeking a Global Operations Manager to oversee day-to-day operations of our international workforce and client accounts.

This role will serve as the central point of coordination between clients, offshore employees, recruiting, HR, and finance, ensuring employee information, onboarding, payroll inputs, billing details, and client communication remain accurate and consistent.

Qualifications

• 4+ years of experience in staffing, BPO, outsourcing, workforce operations, HR operations, or a related environment.
• Strong organizational skills with the ability to manage multiple employees, clients, priorities, and deadlines simultaneously.
• Excellent written and verbal communication skills with confidence communicating directly with clients and business owners.
• Strong spreadsheet, reporting, and data-management skills with exceptional attention to accuracy.

Responsibilities

• Manage the employee lifecycle for global employees, including offers, documentation, onboarding, employee changes, performance coordination, and offboarding.
• Coordinate new-hire onboarding, including equipment, system access, client introductions, training, and first‑30‑day follow‑up.
• Oversee timekeeping, attendance, PTO, and payroll inputs to ensure accurate and timely processing.
• Maintain regular communication with clients regarding employee performance, staffing needs, concerns, and upcoming workforce requirements.
• Monitor attendance, engagement, performance, retention, and attrition trends and coordinate appropriate follow‑up.
• Maintain an accurate master workforce roster containing employee assignments, compensation, billing rates, start dates, and employment status.
• Coordinate employee and workforce changes with finance to support accurate client billing and payroll administration.
• Partner with recruiting and internal teams on new requisitions while developing repeatable processes that support continued growth.

Skills

Organizational skills

Communication

Proactive problem-solving

International experience

Time-zone coordination

Spanish/Tagalog language skills (nice‑

Tools

Excel

Reporting tools

Job description

Topaz HR Global, based in West Orange, NJ, is seeking a Global Operations Manager to oversee day-to-day operations of our international workforce and client accounts.

This role will serve as the central point of coordination between clients, offshore employees, recruiting, HR, and finance, ensuring employee information, onboarding, payroll inputs, billing details, and client communication remain accurate and consistent.