Operations / Workforce Manager (Remote, Global)

ThinkingIT Corp.; Washington (District of Columbia); Remoto; USD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Time Off

Performance Bonus

Async Work

Remote-friendly

Impactful work

Descrizione del lavoro

ThinkingIT Corp is seeking an Operations / Workforce Manager to optimize daily operations and lead strategic workforce initiatives. You will drive efficiency, manage scheduling, capacity planning, and KPI reporting in a fast-paced environment.

Collaborating with department leads, you will streamline workflows and build operational dashboards while guiding teams toward high performance and strong engagement. This role offers remote-friendly setup and growth opportunities.

Competenze

• Bachelor’s degree in Business Administration or related field.
• 4–6 years of experience in operations management and workforce coordination.
• Strong analytical skills with experience using KPIs to drive outcomes.
• Excellent communication and leadership skills.
• Proficient with Asana, Trello, Monday; Google Workspace and Microsoft 365.
• Strong problem solving and proactive improvement mindset.
• Familiarity with HR processes and workforce planning is a plus.

Mansioni

• Oversee daily operations and resource allocation to meet strategic goals.
• Coordinate scheduling, capacity planning, and performance tracking.
• Collaborate with department leads to streamline workflows and improve efficiency.
• Develop dashboards and KPI reports to monitor performance.
• Promote cross-team communication to align operations.
• Identify process improvements and implement best practices.
• Support training and development to elevate team performance.
• Manage relationships with external partners and vendors.

Conoscenze

Operations management

Workforce coordination

Scheduling

Analytics

Leadership

Communication

Formazione

Bachelor’s degree in Business Administration

Strumenti

Asana

Trello

Monday.com

Google Workspace

Microsoft 365

Descrizione del lavoro

About the Role:

ThinkingIT Corp is seeking a dynamic and dedicated Operations / Workforce Manager to join our team. This integral role will focus on optimizing our operational processes while also ensuring effective workforce management. The ideal candidate will bring a blend of operational foresight and team coordination to enhance productivity and drive our global strategies forward.

Key Responsibilities:

• Oversee daily operations, ensuring alignment with strategic goals and efficient resource allocation.
• Coordinate workforce management tasks, including scheduling, capacity planning, and performance tracking.
• Collaborate with department leads to streamline workflows and improve overall operational efficiency.
• Develop and maintain operational dashboards and reports to monitor key performance indicators (KPIs).
• Facilitate effective communication across teams and departments to promote alignment and unity in operations.
• Identify areas for improvement within operational processes and implement best practices to drive efficiencies.
• Support training and development initiatives to elevate team performance and engagement.
• Manage relationships with external partners and vendors relevant to operations and workforce strategies.

Requirements

• Bachelor’s degree in Business Administration, Management, or a relevant field.
• 4–6 years of experience in operations management and workforce coordination, preferably in a fast-paced or global environment.
• Strong analytical abilities and experience with performance metrics to drive operational outcomes.
• Excellent communication and leadership skills, capable of fostering team spirit and collaboration.
• Proficient in project management tools (like Asana, Trello, or Monday) and productivity software (Google Workspace, Microsoft Office).
• Problem‑solving skills, with a proactive approach to challenges and opportunities for improvement.
• Familiarity with HR processes and workforce planning principles is a plus.

Benefits

• Paid Time Off.
• Performance base bonuses.
• Async work model.
• Work from anywhere.
• Be part of a dynamic and growing team where your input directly impacts operational efficiency and employee experience.
• Opportunity to blend strategic thinking with hands-on execution.
• Exposure to cross‑functional operations, projects, and leadership‑level work.