Global Operations Lead - Automation & Compliance

Deel; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

401k Retirement Plan

Disability Insurance

Life Insurance

Employee Assistance Program (EAP)

Flexible Savings Account (FSA)

Flexible time off (PTO)

12 paid holidays per year

Parental leave

Job summary

Deel is seeking an experienced operations professional to optimize day-to-day workflows and scale automated processes globally. You will partner with product, engineering, and sales to streamline tools, maintain compliance, and drive efficiency across teams.

The role emphasizes data-driven decision making, KPI tracking, and delivering tangible improvements in speed and accuracy for internal and customer-facing operations.

Qualifications

• 5+ years of experience in operations or related roles in fast-paced environments.
• Experience driving process automation and improving operational efficiency.
• Strong analytical skills with ability to translate data into insights.
• Proven ability to collaborate cross-functionally with product, engineering, and sales teams.

Responsibilities

• Manage day-to-day operational workflows and identify areas for efficiency improvements.
• Support automation initiatives to reduce manual processes and improve accuracy and speed.
• Partner with cross-functional teams to streamline tools and processes for both internal teams and customers.
• Ensure adherence to operational controls, compliance requirements, and risk management practices.
• Contribute to immigration compliance and regulatory alignment efforts by maintaining strong operational standards.
• Monitor operational performance metrics and elevate risks or gaps to leadership.
• Drive customer-focused process improvements to enhance turnaround times, resolution quality, and escalation handling.
• Expand and improve self-service options and automation to reduce dependency on manual support.
• Implement regular feedback loops to capture insights and inform continuous improvement.
• Coordinate operational readiness for new product or market launches, working closely with cross-functional stakeholders.
• Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption.
• Track and report operational outcomes, providing insights and recommendations to leadership.
• Execute operational projects and strategic initiatives in collaboration with senior leaders.

Skills

Operations management

Process automation

Data analysis

Cross-functional collaboration

Tools

SQL

CRM systems

Job description

Deel is seeking an experienced operations professional to optimize day-to-day workflows and scale automated processes globally. You will partner with product, engineering, and sales to streamline tools, maintain compliance, and drive efficiency across teams.

The role emphasizes data-driven decision making, KPI tracking, and delivering tangible improvements in speed and accuracy for internal and customer-facing operations.