Global Operations Deployment Lead

McDonald's; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Bonus eligible

Long-term incentive

Benefits eligible

Job summary

McDonald’s is seeking a Global Restaurant Operations Supervisor in Chicago to bridge innovation and execution for Restaurant NEXT deployments. You will develop deployment playbooks, training resources, and operational guidance to scale new capabilities across markets.

The role requires 3+ years in restaurant operations, strong project management, cross-functional collaboration, and the ability to travel domestically and internationally.

Qualifications

• 3+ years of professional experience in restaurant operations, field operations, deployment, training, operations development, or related functions.
• Knowledge of restaurant operations and experience supporting testing, pilot, or deployment of customer- or crew-facing solutions.
• Experience in market field operations, restaurant management, or operational support roles preferred.

Responsibilities

• Serve as the Global Operations lead for assigned solutions, representing restaurant operations throughout development, testing, and deployment.
• Develop deployment playbooks, operational tools, and implementation resources for Restaurant NEXT solutions.
• Create training materials and enablement resources that support market readiness and successful adoption.
• Support Speedee Labs testing and evaluation to validate feasibility and impacts.
• Lead Market Zero and pilot restaurant testing, translating learnings into deployment recommendations.
• Identify and manage operational integration considerations across solutions for successful deployment.
• Facilitate restaurant immersion sessions, workshops, and stakeholder engagements for alignment.
• Partner with cross-functional, segment, and market teams to develop scalable deployment approaches.
• Capture and incorporate market feedback to improve operational standards and materials.

Skills

Restaurant ops

PM skills

Cross-functional collaboration

Communication

Education

College degree preferred

Tools

PowerPoint

Office 365

Job description

McDonald’s is seeking a Global Restaurant Operations Supervisor in Chicago to bridge innovation and execution for Restaurant NEXT deployments. You will develop deployment playbooks, training resources, and operational guidance to scale new capabilities across markets.

The role requires 3+ years in restaurant operations, strong project management, cross-functional collaboration, and the ability to travel domestically and internationally.