Supervisor, Global Operations

McDonald's; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Bonus eligible

Long-term incentive

Benefits eligible

Job summary

McDonald’s is seeking a Global Restaurant Operations Supervisor in Chicago to bridge innovation and execution for Restaurant NEXT deployments. You will develop deployment playbooks, training resources, and operational guidance to scale new capabilities across markets.

The role requires 3+ years in restaurant operations, strong project management, cross-functional collaboration, and the ability to travel domestically and internationally.

Qualifications

• 3+ years of professional experience in restaurant operations, field operations, deployment, training, operations development, or related functions.
• Knowledge of restaurant operations and experience supporting testing, pilot, or deployment of customer- or crew-facing solutions.
• Experience in market field operations, restaurant management, or operational support roles preferred.

Responsibilities

• Serve as the Global Operations lead for assigned solutions, representing restaurant operations throughout development, testing, and deployment.
• Develop deployment playbooks, operational tools, and implementation resources for Restaurant NEXT solutions.
• Create training materials and enablement resources that support market readiness and successful adoption.
• Support Speedee Labs testing and evaluation to validate feasibility and impacts.
• Lead Market Zero and pilot restaurant testing, translating learnings into deployment recommendations.
• Identify and manage operational integration considerations across solutions for successful deployment.
• Facilitate restaurant immersion sessions, workshops, and stakeholder engagements for alignment.
• Partner with cross-functional, segment, and market teams to develop scalable deployment approaches.
• Capture and incorporate market feedback to improve operational standards and materials.

Skills

Restaurant ops

PM skills

Cross-functional collaboration

Communication

Education

College degree preferred

Tools

PowerPoint

Office 365

Job description

Job Description

Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range ofoutstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Department Overview

McDonald's success is built on running great restaurants. Join a global team at the heart of that mission, partnering with markets around the world to shape the future of restaurant operations. From developing innovative solutions to enabling successful deployment at scale, Global Operations helps restaurants deliver exceptional customer and crew experiences every day. The work you do will influence how millions of customers experience McDonald's across diverse markets and cultures worldwide. As a Supervisor within Global Restaurant Operations, you will help bridge the gap between innovation and execution by ensuring new Restaurant NEXT solutions are operationally ready for deployment. You will support end-to-end deployment preparation, including development of deployment strategies, market implementation materials, training resources, operational guidance, and integration considerations. Partnering with technology, learning & development, and market teams, you will contribute to solution testing, pilot evaluations, and deployment planning to help markets successfully scale new capabilities. This role offers unique exposure to global markets and the opportunity to directly influence how McDonald's restaurant innovations are deployed and adopted around the world. This position reports to the Operations Manager, Global Restaurant Operations and is based in Chicago (MHQ).

Duties

• Serve as the Global Operations lead for assigned solutions, representing restaurant operations throughout development, testing, and deployment.

• Develop deployment playbooks, operational tools, and implementation resources for Restaurant NEXT solutions.

• Create training materials and enablement resources that support market readiness and successful adoption.

• Support Speedee Labs testing and evaluation efforts to validate operational feasibility and customer and crew impacts.

• Lead and support Market Zero and pilot restaurant testing, translating learnings into deployment recommendations.

• Identify and manage operational integration considerations across solutions to ensure successful implementation in restaurants.

• Facilitate restaurant immersion sessions, workshops, and stakeholder engagements to gather insights and build alignment.

• Partner with cross-functional, segment, and market teams to develop scalable deployment approaches and readiness plans.

• Capture and incorporate market feedback to continuously improve operational standards, training, and deployment materials.

• Provide clear communication on project progress, risks, learnings, and deployment readiness milestones.

Qualifications

• 3+ years of professional experience in restaurant operations, field operations, deployment, training, operations development, or related business functions.

• Knowledge of restaurant operations and experience supporting the testing, pilot, or deployment of customer-facing, crew-facing, or operational solutions.

• Previous experience in market field operations, restaurant management, or operational support roles preferred.

• Strong organizational and project management skills with the ability to manage multiple workstreams, priorities, and deadlines.

• Ability to collaborate effectively across cross-functional teams, including Operations, Technology, Learning & Development, Customer Experience, and market stakeholders.

• Comfortable working in a fast-paced environment with ambiguity and evolving priorities.

• Strong communication and presentation skills, with the ability to influence stakeholders and build productive working relationships.

• Demonstrated problem-solving skills and ability to translate operational insights into practical recommendations and deployment solutions.

• Ability to analyze testing results, operational feedback, and market inputs to support decision-making and continuous improvement.

• Experience developing or supporting operational tools, training materials, procedures, or deployment resources preferred.

• Demonstrated commitment to delivering positive customer, crew, and restaurant outcomes.

• Ability to travel domestically and internationally based on business and project needs.

• College degree preferred or equivalent combination of education and relevant experience.

• Experience partnering across functions to support project execution and deliver business results.

• Strong problem-solving skills with the ability to identify practical solutions to operational challenges.

• Power Point and Office 365 Knowledge

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $80,238.00 - $100,298.00 per year

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information

Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.