Global Operations & Compliance Specialist II

ClearStar, Inc.; United States; Remote; USD 45,000 - 50,000; Full time

Benefits offered by this job

Healthcare benefits

Life insurance

Dental & vision insurance

401(k) matching

Paid time off

Public holidays

Volunteer days

Job summary

ClearStar, Inc. is seeking a mid-level Verification Specialist to manage escalated orders and complex verifications while ensuring compliance with standards.

You will serve as a liaison for sensitive client communications and apply expert knowledge of verification processes and quality controls. You will identify recurring issues, elevate findings to leadership, and support global operations quality reviews.

Qualifications

• 2-4+ years of experience in background screening.
• PBSA Certification.
• Working knowledge of FCRA, verification processes, and quality standards.
• Experience handling escalations, client communications, or complex workflows.
• Demonstrated ability to operate as a senior contributor within an operations team.
• Bachelor’s degree preferred or equivalent work experience.

Responsibilities

• Manage escalated orders, complex verifications, and exception cases.
• Serve as a point of contact for high-risk or sensitive client and internal communications.
• Apply advanced knowledge of verification processes, compliance standards, and quality controls.
• Identify recurring issues or performance trends and elevate findings to Compliance and Operations leadership.
• Support monitoring efforts related to global operations team performance and quality reviews.
• Provide guidance and informal coaching to frontline Operations Specialists.
• Conduct targeted quality reviews and assist with remediation planning.
• Collaborate with Compliance, Product, Implementations, and Customer Support to resolve operational gaps.
• Maintain and enhance standard operating procedures (SOPs) to ensure clarity and consistency.
• Analyze operational data to recommend workflow enhancements and error reduction strategies.

Skills

Problem solving

Communication

Attention to detail

Compliance awareness

Trend identification

Mentoring/coaching

Fast-paced environment

Education

PBSA Certification

Bachelor’s degree or equivalent

Job description

ClearStar, Inc. is seeking a mid-level Verification Specialist to manage escalated orders and complex verifications while ensuring compliance with standards.

You will serve as a liaison for sensitive client communications and apply expert knowledge of verification processes and quality controls. You will identify recurring issues, elevate findings to leadership, and support global operations quality reviews.