Global Onboarding Manager | Bilingual (EN/ES)

Deel; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

401k Retirement Plan

Disability Insurance

Life Insurance

Employee Assistance Program (EAP)

Flexible Savings Account (FSA)

Flexible time off (PTO)

12 paid holidays per year

Parental leave: 16 weeks / 8 weeks

Job summary

Deel is hiring for a dynamic Onboarding Specialist who will be the face and voice of Deel for our clients. You will onboard new clients, set them up for durable relationships, and act as a trusted advisor regarding operational and product-related issues.

You will also advocate for clients internally to promote new features and guide implementation using best practices. You will manage timelines with stakeholders across teams, deliver clear guidance, and drive successful deployments that scale

Qualifications

• Experience with clients in the PEO space, familiarity with alternative vendors like Gusto or Rippling is a plus.
• Fluent in English and Spanish.
• 3+ years in a customer onboarding role for a B2B SaaS product, preferably HR/Payroll.
• Demonstrated customer obsession and ability to build strong relationships and share knowledge.

Responsibilities

• Plan, execute, and monitor onboarding rollouts for a global client base.
• Become a Deel product expert and a go-to resource for customers and colleagues.
• Communicate clearly with stakeholders and align use cases with Deel best practices.
• Identify and resolve onboarding problems with global payroll expertise.
• Collaborate with Customer Experience & R&D to develop onboarding processes and documentation.

Skills

PEO experience

Bilingual EN/ES

B2B SaaS onboarding

Customer obsession

Project management

Clear communication

Attention to detail

Adaptability

Tools

JIRA

SFDC

G Suite

Gainsight

Job description

Deel is hiring for a dynamic Onboarding Specialist who will be the face and voice of Deel for our clients. You will onboard new clients, set them up for durable relationships, and act as a trusted advisor regarding operational and product-related issues.

You will also advocate for clients internally to promote new features and guide implementation using best practices. You will manage timelines with stakeholders across teams, deliver clear guidance, and drive successful deployments that scale