Global Onboarding & Client Lifecycle Lead

CSC; Guernsey (WY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

CSC is reorganising its onboarding function into a global Client Lifecycle Management model. The Onboarding & Client Lifecycle Manager is the single accountable owner for onboarding from initiation through activation, coordinating stakeholders, timelines, and ensuring KYC/AML readiness and controls.

This hybrid, full-time role will expand to support periodic reviews, trigger events, client maintenance, and offboarding while aligning with local market practice and CSC's client-centric approach.

Qualifications

• Experience in onboarding, client lifecycle management, KYC/AML, operations, corporate services, fund administration, banking, or related financial services environment.
• Working knowledge of AML, KYC, CDD, sanctions screening, FATCA, CRS, and local regulatory requirements.
• Demonstrated ability to manage complex onboarding cases, coordinate multiple stakeholders, and deliver outcomes across competing dependencies.
• Strong attention to detail, data quality discipline, and ability to maintain clear evidence, approvals, decisions, and audit trails.
• Excellent communication, organization, prioritization, and problem‑solving skills, including confident escalation management.

Responsibilities

• Own onboarding cases end-to-end from initiation through activation with a clear plan, actions, owners, dependencies, and timelines.
• Coordinate with Relationship Management, KYCS/KYC Operations, Compliance, Legal, Finance, and other stakeholders to drive progress and remove blockers.
• Create, maintain, and update onboarding workflow and client pre-active status in relevant systems for governance and reporting.
• Manage onboarding documentation packs and jurisdictional requirements including FATCA/CRS.
• Initiate KYCS/KYC engagement with complete case files and required documentation.
• Review KYCS/KYC outputs, identify gaps, obtain missing information, and maintain audit trails.
• Coordinate enhanced due diligence and remediation actions with Compliance, MLRO, KYCS, and Relationship Management.
• Prepare risk acceptance and approval packs for medium-high risk onboarding with clear decisions and conditions.
• Log, track, and evidences onboarding conditions, manage aging and escalations, ensure activation readiness before go-live.

Skills

Onboarding

Client lifecycle management

KYC/AML

Stakeholder coordination

Data quality

Education

Bachelor's degree in Business, Finance, Law, or related field

Tools

Workflow software

Case management tools

Job description

CSC is reorganising its onboarding function into a global Client Lifecycle Management model. The Onboarding & Client Lifecycle Manager is the single accountable owner for onboarding from initiation through activation, coordinating stakeholders, timelines, and ensuring KYC/AML readiness and controls.

This hybrid, full-time role will expand to support periodic reviews, trigger events, client maintenance, and offboarding while aligning with local market practice and CSC's client-centric approach.