CLM Transformation Lead — Onboarding & KYC Process Design

Northern Trust Corp; Chicago, Northern (IL, KY); Hybrid; USD 115,000 - 195,000; Full time

Benefits offered by this job

Health & welfare benefits

401(k) and pension

Job summary

Northern Trust is seeking a Process Discovery & Design Lead Business Analyst to advance Client Lifecycle Management transformation. You will bridge business strategy, client experience, and technology delivery across onboarding, KYC, and lifecycle processes to ensure scalable, compliant solutions.

You will lead discovery, design, and governance with cross-functional teams, translating priorities into actionable plans that improve client experience, risk management, and revenue growth.

Qualifications

• Experience in business architecture, process mapping, process design, and operating model development.
• Proven leadership of cross-functional business, product, technology, and transformation initiatives.
• Strong ability to translate strategy and process insights into actionable delivery outcomes.
• Experience managing complex workstreams in matrixed organizations.
• Financial services experience required; CLM, Client Onboarding, KYC, or Lifecycle Management experience preferred.

Responsibilities

• Align discovery and design work to enterprise strategy, priorities, OKRs, architecture principles, and technology standards.
• Lead current- and target-state process mapping across onboarding, KYC, and lifecycle activities.
• Identify inefficiencies, control gaps, manual touchpoints, and automation opportunities.
• Translate process insights into product requirements, features, backlogs, and target-state process designs.
• Partner with architecture and engineering teams to embed design patterns and maintain alignment to target-state architecture.

Skills

Business architecture

Process mapping

Process design

Operating model

Cross-functional leadership

Stakeholder management

Financial services

CLM/KYC onboarding

Job description

Northern Trust is seeking a Process Discovery & Design Lead Business Analyst to advance Client Lifecycle Management transformation. You will bridge business strategy, client experience, and technology delivery across onboarding, KYC, and lifecycle processes to ensure scalable, compliant solutions.

You will lead discovery, design, and governance with cross-functional teams, translating priorities into actionable plans that improve client experience, risk management, and revenue growth.