Global Ocean Import Operations Specialist - Flexible Work

D.B. Group; South Brunswick (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO

Flexible work arrangements

FSA/HSA

401(k) with employer match

Life Insurance

Employee Assistance Program

Job summary

D.B. Group in Dayton, NJ, is seeking an Import Operations Specialist to support the operations team with end-to-end shipment handling, customs coordination, and customer service.

The role emphasizes accurate documentation, proactive communication, and collaboration across departments. Ideal candidates will have an associate degree and familiarity with CargoWise, strong time management, and the ability to work under deadlines in a fast-paced environment.

Qualifications

• Associate's degree in Business Administration, Logistics, Supply Chain Management, or a related field is preferred.
• Computer knowledge is a must (CargoWise a plus).
• Good communication and customer service skills.
• Excellent time management and ability to multitask under deadlines and stress.
• Ability to work independently and as part of a team.

Responsibilities

• Ensure timely and accurate flow of information and documents for each process, ensuring shipments are picked up and flown as booked from origin globally.
• Monitor and manage all in-transit shipments from the designated warehouse; update customers on arrival times and delays; generate invoices and maintain customer records.
• Provide high-level customer service to internal and external stakeholders, addressing complex inquiries to ensure satisfaction.
• Ensure timely submission of documentation to customers and brokers for customs clearance; resolve discrepancies to avoid delays.
• Maintain data input in CargoWise and adhere to policies, SOPs, and tariff compliance.
• Conduct job costing analysis; forecast and manage payables, receivables, and accruals per guidelines.
• Support and mentor junior team members; share best practices and process improvements in import operations.
• Prepare and submit regular reports to Branch Manager on shipment status and performance; flag challenges.
• Take on additional duties/projects as assigned by the reporting manager.

Skills

Communication

Time management

Multitasking

Teamwork

Stress management

Education

Associate degree

Tools

CargoWise

Job description

D.B. Group in Dayton, NJ, is seeking an Import Operations Specialist to support the operations team with end-to-end shipment handling, customs coordination, and customer service.

The role emphasizes accurate documentation, proactive communication, and collaboration across departments. Ideal candidates will have an associate degree and familiarity with CargoWise, strong time management, and the ability to work under deadlines in a fast-paced environment.