Global Ocean Import Customer Success Specialist

Expeditors; Seattle (WA); On-site; MXN 300,000 - 520,000; Full time

Job summary

Expeditors in Mexico City is seeking a motivated Ocean Import professional to ensure timely and accurate movement of freight while delivering exceptional customer service. You will coordinate with customers, service providers, and internal teams to manage documentation, track shipments, and resolve issues in a fast-paced environment.

Daily duties include data entry into operational systems, billing coordination, and ensuring compliance with regulatory requirements.

Qualifications

• Understanding of ocean documentation process is a plus.
• Hazardous Materials certification is preferred.
• Understanding of Expeditors systems and procedures.

Responsibilities

• Ensure timely and accurate movement of freight.
• Provide exceptional customer service in Ocean Import.
• Manage data entry into operational systems.
• Track and trace Ocean Import files.
• Communicate with customers and service providers.
• Maintain compliance with government regulations.
• Escalate issues to management when necessary.

Skills

Customer service

Data entry

Communication

Problem solving

Education

Industry-specific qualification

Country-specific qualification

Tools

Expeditors systems

Global Ocean Import Workflow Monitor

Job description

Expeditors in Mexico City is seeking a motivated Ocean Import professional to ensure timely and accurate movement of freight while delivering exceptional customer service. You will coordinate with customers, service providers, and internal teams to manage documentation, track shipments, and resolve issues in a fast-paced environment.

Daily duties include data entry into operational systems, billing coordination, and ensuring compliance with regulatory requirements.