Global Ocean Freight Operations Coordinator

TQL; Houston (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, dental & vision coverage

401(k) with company match

Employee discounts & tuition/rewards

Referral bonus opportunities

Great Place to Work awards

Job summary

TQL Global in Houston seeks an International Logistics Coordinator to drive the ocean freight forwarding business, coordinating shipments from booking to delivery and maintaining strong oversight of documentation and compliance. You will liaise with carriers, vendors and clients to ensure timely, accurate service and proactive issue resolution.

The role requires 3–5 years of ocean operations experience, proficiency with freight forwarding software and MS Office, and a customer-focused mindset.

Qualifications

• Bachelor's degree in logistics, supply chain management or related field.
• 3–5 years of ocean operations experience in freight forwarding or logistics.
• Strong knowledge of ocean freight documentation and INCO terms.
• Proficient with freight forwarding software and MS Office.
• Excellent verbal and written communication with clients and internal teams.
• Detail-oriented with strong multitasking and organizational skills.
• Ability to work under pressure in a fast-paced environment.
• Customer-focused mindset with commitment to high-quality service.

Responsibilities

• Coordinate and manage all aspects of ocean shipments, from booking through delivery, ensuring timely and efficient delivery of goods in order to deliver high-quality customer experience
• Communicate with carriers, vendors, and other service providers to arrange and confirm shipment details, including container booking, vessel schedules, cargo pick-up, tracking and tracing and confirming delivery
• Prepare and review shipping documents, including bills of lading, export/import declarations and certificates of origin, to ensure accuracy and compliance with regulatory requirements
• Ensure proper clearance of shipments, resolving any control or compliance issues as needed
• Coordinate with overseas partners to ensure smooth clearance and delivery in destination countries
• Track and monitor the status of shipments, providing regular updates on shipment progress and problem solving for any potential delays or issues
• Coordinate with internal departments to address client inquiries, provide support and resolve shipment-related issues
• Maintain accurate and up-to-date records of shipments, including tracking information, documentation and financial data, using appropriate systems and software
• Adhere to internal and external KPIs and deliver exceptional compliance audit scores
• Stay informed about industry trends, regulatory changes, and best practices in ocean transportation and proactively identify opportunities for process improvement and cost savings
• Provide excellent customer service to clients, addressing their needs and providing solutions promptly and professionally

Skills

Communication skills

Detail-oriented

Multitasking

Under pressure

Customer focus

Education

Bachelor's degree in logistics, supply chain management or related field

Tools

Freight forwarding software

Microsoft Office

Job description

TQL Global in Houston seeks an International Logistics Coordinator to drive the ocean freight forwarding business, coordinating shipments from booking to delivery and maintaining strong oversight of documentation and compliance. You will liaise with carriers, vendors and clients to ensure timely, accurate service and proactive issue resolution.

The role requires 3–5 years of ocean operations experience, proficiency with freight forwarding software and MS Office, and a customer-focused mindset.