International Logistics Coordinator - Ocean Export

Total Quality Logistics; Lombard (IL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, dental & vision

401(k) with company match

Employee discounts

Tuition reimbursement

Referral bonuses

Great Place to Work award

Job summary

The International Logistics Coordinator role at TQL Global is based in Lombard, IL. You will manage ocean shipments end-to-end, coordinating with carriers, vendors, and internal teams to ensure on-time delivery and accurate documentation.

You will track shipments, review bills of lading and customs paperwork, resolve issues, and strive to deliver exceptional customer service while maintaining regulatory compliance and KPI targets.

Qualifications

• Bachelor's degree in logistics, supply chain management or related field.
• 3-5 years of ocean operations experience in freight forwarding or logistics.
• Proficiency with freight forwarding software and Microsoft Office.
• Strong communication, organizational and multitasking abilities.

Responsibilities

• Coordinate and manage all aspects of ocean shipments from booking through delivery.
• Communicate with carriers, vendors, and service providers to arrange shipment details.
• Prepare and review shipping documents (bills of lading, declarations, certificates).
• Ensure proper clearance of shipments and resolve compliance issues.
• Coordinate with overseas partners for destination clearance and delivery.
• Track and monitor shipment status and update clients on progress.
• Provide internal support and address client inquiries promptly.
• Maintain accurate shipment records and documentation in systems.

Skills

Communication skills

Attention to detail

Multitasking

Problem-solving

Customer-focused

Education

Bachelor's degree in logistics, supply chain management or related field

Tools

Freight forwarding software

Microsoft Office

Job description

As an International Logistics Coordinator for TQL Global, you will be instrumental in the growth and development of the ocean freight forwarding business of TQL Global. You will be responsible for coordinating all aspects of ocean shipments, communicating with internal and external stakeholders, maintaining accurate records and delivering high-quality customer experiences.

What’s in it for you:

• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Employee referral bonus opportunities
• Certified Great Place to Work with 900+ lifetime workplace award wins

What you’ll be doing:

• Coordinate and manage all aspects of ocean shipments, from booking through delivery, ensuring timely and efficient delivery of goods in order to deliver high-quality customer experience
• Communicate with carriers, vendors, and other service providers to arrange and confirm shipment details, including container booking, vessel schedules, cargo pick-up, tracking and tracing and confirming delivery
• Prepare and review shipping documents, including bills of lading, export/import declarations and certificates of origin, to ensure accuracy and compliance with regulatory requirements
• Ensure proper clearance of shipments, resolving any control or compliance issues as needed
• Coordinate with overseas partners to ensure smooth clearance and delivery in destination countries
• Track and monitor the status of shipments, providing regular updates on shipment progress and problem solving for any potential delays or issues
• Coordinate with internal departments to address client inquiries, provide support and resolve shipment-related issues
• Maintain accurate and up-to-date records of shipments, including tracking information, documentation and financial data, using appropriate systems and software
• Adhere to internal and external KPIs and deliver exceptional compliance audit scores
• Stay informed about industry trends, regulatory changes, and best practices in ocean transportation and proactively identify opportunities for process improvement and cost savings
• Provide excellent customer service to clients, addressing their needs and providing solutions promptly and professionally

What you need:

• Bachelor's degree in logistics, supply chain management or a related field preferred
• Minimum of 3-5 years of experience in ocean operations in a freight forwarding or logistics environment
• Strong knowledge of ocean freight documentation, regulations, INCO terms and international trade practices
• Proficiency in using freight forwarding software and Microsoft Office applications
• Excellent communication skills, both verbal and written, with the ability to interact effectively with clients, vendors and internal teams
• Detail-oriented with strong organizational and multitasking abilities, capable of managing multiple shipments simultaneously
• Problem-solving skills and the ability to work well under pressure in a fast-paced environment
• Customer-focused mindset with a commitment to delivering high-quality service

Where you'll be:

700 Butterfield Rd, Lombard, IL 60148

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.