Global Ocean Freight Coordinator - Shipments & Compliance

TQL; San Antonio (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health, dental and vision coverage

401(k) with company match

Employee discounts, financial wellness

Tuition reimbursement

Employee referral bonus opportunities

Certified Great Place to Work

Job summary

TQL Global is seeking an International Logistics Coordinator to drive the ocean freight forwarding workflow, coordinating bookings, vessel schedules and delivery to ensure a seamless customer experience. You will interact with carriers, vendors and internal teams to guarantee compliant, timely shipments from origin to destination.

Ideal candidates bring 3–5 years of ocean operations experience, strong documents knowledge and proficiency with freight software.

Qualifications

• Bachelor's degree in logistics, supply chain management or a related field preferred.
• Minimum 3–5 years of experience in ocean operations in a freight forwarding or logistics environment.
• Strong knowledge of ocean freight documentation, regulations, INCO terms and international trade practices.
• Proficiency in using freight forwarding software and Microsoft Office applications.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with clients, vendors and internal teams.

Responsibilities

• Coordinate and manage all aspects of ocean shipments, from booking through delivery, ensuring timely and efficient delivery of goods and high-quality customer experience.
• Communicate with carriers, vendors, and service providers to arrange and confirm shipment details, including container booking, vessel schedules, cargo pick-up, tracking and tracing, and delivery confirmation.
• Prepare and review shipping documents, including bills of lading, export/import declarations and certificates of origin, ensuring accuracy and regulatory compliance.
• Ensure proper clearance of shipments, resolving any control or compliance issues as needed.
• Coordinate with overseas partners to ensure smooth clearance and delivery in destination countries.
• Track and monitor shipment status, providing regular updates and problem-solving for delays or issues.
• Coordinate with internal departments to address client inquiries and resolve shipment-related issues.
• Maintain accurate records of shipments, including tracking information, documentation and financial data, using appropriate systems and software.
• Adhere to internal and external KPIs and deliver exceptional compliance audit scores.
• Stay informed about industry trends and regulatory changes, proactively identifying opportunities for process improvement and cost savings.
• Provide excellent customer service to clients, addressing their needs and providing timely solutions.

Skills

Ocean freight knowledge

Carrier coordination

Documentation and compliance

Vendor/client liaison

Communication skills

Multitasking under pressure

Education

Bachelor's degree in logistics or related field

Tools

Freight forwarding software

Microsoft Office

Job description

TQL Global is seeking an International Logistics Coordinator to drive the ocean freight forwarding workflow, coordinating bookings, vessel schedules and delivery to ensure a seamless customer experience. You will interact with carriers, vendors and internal teams to guarantee compliant, timely shipments from origin to destination.

Ideal candidates bring 3–5 years of ocean operations experience, strong documents knowledge and proficiency with freight software.