Global Ocean Freight Coordinator

Total Quality Logistics; San Antonio (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits package

Health, dental and vision coverage

401(k) with company match

Perks including employee discounts, 0

Employee referral bonus opportunities

Certified Great Place to Work with 900

Job summary

Total Quality Logistics (TQL) is seeking an International Logistics Coordinator to lead the ocean freight forwarding initiatives within TQL Global in San Antonio. You will coordinate all aspects of ocean shipments, work with carriers and clients, and ensure compliant, on-time deliveries.

This role emphasizes accuracy, proactive problem-solving, and delivering a high-quality customer experience across internal and external stakeholders, with growth opportunities in a certified Great Place to Work

Qualifications

• Bachelor's degree in logistics, supply chain management or a related field preferred.
• Minimum of 3–5 years of experience in ocean operations in a freight forwarding or logistics environment.
• Strong knowledge of ocean freight documentation, regulations, INCOTERMS and international trade practices.
• Proficiency in using freight forwarding software and Microsoft Office applications.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with clients, vendors and internal teams.
• Detail-oriented with strong organizational and multitasking abilities, capable of managing multiple shipments simultaneously.
• Problem-solving skills and the ability to work well under pressure in a fast-paced environment.
• Customer-focused mindset with a commitment to delivering high-quality service.

Responsibilities

• Coordinate and manage all aspects of ocean shipments, from booking through delivery, ensuring timely and efficient delivery of goods in order to deliver high-quality customer experience.
• Communicate with carriers, vendors, and other service providers to arrange and confirm shipment details, including container booking, vessel schedules, cargo pick-up, tracking and tracing and confirming delivery.
• Prepare and review shipping documents, including bills of lading, export/import declarations and certificates of origin, to ensure accuracy and compliance with regulatory requirements.
• Ensure proper clearance of shipments, resolving any control or compliance issues as needed.
• Coordinate with overseas partners to ensure smooth clearance and delivery in destination countries.
• Track and monitor the status of shipments, providing regular updates on shipment progress and problem solving for any potential delays or issues.
• Coordinate with internal departments to address client inquiries, provide support and resolve shipment-related issues.
• Maintain accurate and up-to-date records of shipments, including tracking information, documentation and financial data, using appropriate systems and software.
• Adhere to internal and external KPIs and deliver exceptional compliance audit scores.
• Stay informed about industry trends, regulatory changes, and best practices in ocean transportation and proactively identify opportunities for process improvement and cost savings.
• Provide excellent customer service to clients, addressing their needs and providing solutions promptly and professionally.

Skills

Excellent communication

Detail-oriented

Problem-solving

Customer-focused

Education

Bachelor's degree in logistics, supply chain management or related field

Tools

Freight forwarding software

Microsoft Office

Job description

Total Quality Logistics (TQL) is seeking an International Logistics Coordinator to lead the ocean freight forwarding initiatives within TQL Global in San Antonio. You will coordinate all aspects of ocean shipments, work with carriers and clients, and ensure compliant, on-time deliveries.

This role emphasizes accuracy, proactive problem-solving, and delivering a high-quality customer experience across internal and external stakeholders, with growth opportunities in a certified Great Place to Work