Global Network Service Delivery Lead

Insight Global

Dallas (TX)

On-site

USD 150,000 - 210,000

Full time

21 hours ago

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Job summary

Insight Global is seeking a Network Service Delivery Manager to lead a global customer-facing team responsible for activation, delivery, governance, and operations readiness of network connectivity services. The role focuses on high-volume service delivery, people leadership, automation, and transformational initiatives across a global ISP, carrier, data center, and interconnection environment.

You will manage a team across AMER, EMEA, and APAC, drive automation to reduce manual provisioning,

Qualifications

8+ years in network engineering, service delivery, or related roles.
3+ years in direct people leadership over network delivery teams.
Experience with high-volume delivery and tight SLAs.
Hands-on with carrier-grade networking platforms and SDN-enabled services.

Responsibilities

Lead a global team across AMER, EMEA, and APAC.
Oversee activation and delivery of cross-connects, circuits, ports, and cloud connectivity.
Drive automation to reduce manual provisioning and improve scalability.
Manage 15+ concurrent orders per week against tight SLAs.
Partner with Product, Network Engineering, Operations, and Customer Success.
Develop and track KPIs for delivery performance and backlog.