Network & Voice Service Delivery Lead (Contract)

Insight Global; San Diego (CA); On-site; USD 50,000 - 58,000; Full time

Job summary

Insight Global is seeking a Service Delivery Manager in San Diego to support network and voice services on a 2-year contract. The role emphasizes troubleshooting service issues, coordinating with internal teams and vendors, and ensuring reliable service delivery.

The ideal candidate has hands-on networking experience and familiarity with Microsoft Teams Voice, plus experience using ServiceNow for incident management.

Qualifications

• 3+ years of relevant experience in network, voice, service delivery, or technical support environments.
• Hands-on networking experience with troubleshooting technical issues.
• Experience supporting voice technologies and services.
• Experience with Microsoft Teams Voice.
• Experience using ServiceNow for incident or ticket management.
• Strong troubleshooting, critical-thinking, and problem-solving skills.
• Strong customer service and communication skills.
• Ability to coordinate effectively across technical teams, vendors, and business stakeholders.

Responsibilities

• Troubleshoot network and voice-related issues, provide technical support, and resolve Tier 2 incidents.
• Coordinate root cause analysis and service restoration for network and telecommunications issues.
• Monitor network performance, alarms, and KPIs to identify and address potential service issues.
• Support network configurations, deployments, service activations, and technical changes.
• Coordinate with cross-functional teams, vendors, business partners, and customers to drive issues through resolution.
• Support implementation of vendor fixes, IT changes, and network design updates.
• Maintain technical and process documentation, configurations, and service-related reporting.
• Review and interpret technical documentation and vendor specifications.

Skills

Networking

Voice technologies

Troubleshooting

Customer service

Communication

Cross-functional coordination

Tools

ServiceNow

Microsoft Teams Voice

Job description

Insight Global is seeking a Service Delivery Manager in San Diego to support network and voice services on a 2-year contract. The role emphasizes troubleshooting service issues, coordinating with internal teams and vendors, and ensuring reliable service delivery.

The ideal candidate has hands-on networking experience and familiarity with Microsoft Teams Voice, plus experience using ServiceNow for incident management.