Director, Global Network & Connectivity Services

CSL Behring; False Pass (AK); On-site; USD 140,000 - 180,000; Full time

Job summary

CSL Behring seeks a senior leader to define and own the global network and connectivity services strategy across regions, balancing standardization with regional regulatory needs.

This role drives architecture, monitoring, security, and service quality across on-prem and cloud, ensuring high availability for regulated operations.

Responsibilities

• Define and own the global network and connectivity services strategy and operating model across regions.
• Establish reference architectures and roadmaps supporting site operations, cloud platforms, partner connectivity, and M&A.
• Reduce complexity through standardization, simplification, and rationalization of legacy technologies while honoring regional/regulatory requirements.
• Ensure end-to-end availability, performance, and resilience of global connectivity services for regulated manufacturing, R&D, and corporate ops.
• Own service-level expectations and drive proactive risk mitigation, capacity planning, and failure prevention across regions.
• Act as senior escalation and decision authority for global connectivity incidents impacting business operations.
• Define and own global network monitoring and observability strategy for on-prem, cloud, hybrid, and managed service environments.
• Partner with Information Security to ensure network platforms are secure by design, incorporating zero-trust principles, segmentation, and strong access controls.
• Ensure connectivity services support regulatory and compliance requirements (e.g., GxP, SOX), including audit readiness and traceability.

Job description

Define and own the global network and connectivity services strategy and operating model, ensuring consistent capabilities, standards, and outcomes across regions.

Establish enterprise and regional reference architectures and technology roadmaps that support site operations, cloud platforms, partner connectivity, and mergers and acquisitions.

Reduce complexity and technical debt through standardization, simplification, and rationalization of legacy technologies and balance global standardization with regional and regulatory requirements.

Ensure end-to-end availability, performance, and resilience of global connectivity services supporting regulated manufacturing, R&D, and corporate operations.

Own service-level expectations (availability, latency, incident trends) and drive proactive risk mitigation, capacity planning, and failure prevention across all regions.

Act as the senior escalation and decision authority for global connectivity incidents impacting business operations.

Define and own the global network monitoring and observability strategy, ensuring consistent visibility across on-prem, cloud, hybrid, and managed service environments.

Ensure network telemetry (metrics, logs, events, flows) is integrated with the enterprise monitoring and observability platforms to enable correlated, service-level insights.

Use observability to drive proactive detection, faster root cause analysis, and preventative improvement, not just reactive incident response.

Partner closely with Information Security to ensure network platforms are secure by design, incorporating zero-trust principles, segmentation, and strong access controls.

Ensure connectivity services support regulatory and compliance requirements (e.g., GxP, SOX), including audit readiness and traceability.

Balance risk tolerance, resiliency, and usability in architectural and operational decisions.

Drive the managed service strategy and operating model for network services, including clear accountability, performance measures, and escalation paths.

Provide governance and oversight of managed service providers and key technology vendors, ensuring service quality, cost efficiency, and alignment to enterprise standards.

Lead and develop a globally distributed Network & Connectivity Services organization with clear roles, service ownership, and accountability.

Build capability in platform operations, automation, observability, and service management.

Shift teams away from reactive operations and device-centric thinking to the end-to-end services, business outcomes and user experiences they support.