Global MSP Tech Support Specialist (Remote)

Pavion; Florida; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Pavion is seeking an MSP Tech Support specialist to join our security business unit. The MSP Technical Support role delivers frontline technical assistance to clients by resolving Level I incidents and service requests, troubleshooting hardware, software, peripherals, and basic network connectivity.

You will document steps, communicate clearly, and may perform on-site visits or work remotely with Office 365 and VOIP systems; a strong customer service mindset and willingness to learn are

Qualifications

• High School Diploma required.
• 1 year of IT experience.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to Level I technical support incidents and service requests across multiple channels (phone, email, web, chat, ticketing).
• Troubleshoot hardware, software, peripherals, and network connectivity issues.
• Support desktops, laptops, scanners, printers, and Office applications.
• Use remote access tools to resolve issues efficiently.
• Perform on-site visits for equipment deployment and issue resolution.
• Document customer systems, configurations, troubleshooting steps, and resolutions.

Skills

Customer service

Remote troubleshooting

IT support

Microsoft Office

Education

High School Diploma

Tools

Autotask

Datto RMM

Auvik

Job description

Pavion is seeking an MSP Tech Support specialist to join our security business unit. The MSP Technical Support role delivers frontline technical assistance to clients by resolving Level I incidents and service requests, troubleshooting hardware, software, peripherals, and basic network connectivity.

You will document steps, communicate clearly, and may perform on-site visits or work remotely with Office 365 and VOIP systems; a strong customer service mindset and willingness to learn are